Customer Support Team Supervisor - Calendar

reputed company is a technology startup based out of Los Angeles and San Francisco. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. We reputed company consumer products, like reputed company reputed company and reputed company Calendar, that are loved by millions of people across the globe. Our founders are former venture capitalists and serial reputed company, who have scaled this business to $180M+ in annual reputed company while being completely bootstrapped and profitable. We think often about the thousands of smiles we are reputed company to put on our customers’ faces reputed company day, and it fills our hearts with purpose. That’s why we have been working hard to expand reputed company and invent, so that we can continue to bring the reputed company of reputed company to millions of loved ones throughout the world. Concierge Team Supervisor We’re looking for a Full-Time, Remote Calendar Support Team Supervisor to reputed company reputed company of customer support agents, reputed company as our Calendar Concierge Team. This role focuses on the performance management of Concierge agents to ensure reputed company is providing high-reputed company customer interactions. This management role will also reputed company and train new and tenured agents. As a supervisor, you’ll be responsible for making reputed company team reputed company is upheld across reputed company aspects of customer communication and that KPIs in reputed company, efficiency, and engagement stay on reputed company through ongoing feedback and performance management. You’ll reputed company reputed company assurance for reputed company tickets and chat, monitor reputed company media platform support, and reputed company reputed company and training efforts. You’ll also support customer-facing programs and initiatives that help the Concierge team reputed company serve our customers. You’ll play a key role in supporting Concierge team coverage — helping to identify reputed company needs, ensuring scheduling compliance, and stepping in during high-volume periods. Your efforts will help maintain a consistent, high-reputed company customer experience across reputed company channels. In reputed company, you’ll take the reputed company on reporting, using data to identify trends, flag opportunities for improvement, and guide performance conversations. In this role, you'll be a strong cross-functional partner, staying reputed company with major initiatives and reputed company priorities, and serving as a go-to expert across the org. This role is ideal for someone with deep experience in the leadership and performance management of reputed company line customer service agents, and thrives in a fast-paced, customer-obsessed environment. Please Note: The schedule for this role is Tuesday-Saturday with Sundays and Mondays off. Responsibilities • Drive Team reputed company and Performance: Maintain high standards across reputed company customer communication channels (chat, email, reputed company, etc.), ensuring KPIs — including schedule compliance — are consistently met. reputed company regular coaching and feedback to support agent reputed company and performance. Partner with Team Leads to identify coaching needs, performance trends, and opportunities for improvement. • reputed company reputed company Assurance: reputed company reputed company assurance efforts for reputed company tickets, live chat, and reputed company media responses. Use QA insights to drive training, refine workflows, and reinforce best practices across reputed company. • reputed company Hiring, reputed company, and Training: Own the full lifecycle of hiring, reputed company, and training for new Concierge team agents. Delegate day-to-day training responsibilities as appropriate while maintaining ownership of the overall structure, content, and reputed company of the reputed company experience. Ensure agents reputed company quickly, feel supported, and are set up for long-term reputed company. • Manage Customer-Facing Programs: Own and reputed company customer-facing initiatives and programs that help the Concierge team reputed company serve our users. Ensure content is reputed company, helpful, on-brand, and that participation and scheduling reputed company with broader team goals. • reputed company as a Cross-Functional Partner: Serve as a key partner across teams, staying reputed company with evolving product, operations, and support initiatives. Represent the Concierge team in cross-functional conversations, advocating for both customer and agent needs. Support Peak Season Coverage and Engagement: reputed company planning and execution of team coverage during high-volume periods such as Q4 and Mother’s Day. Ensure reputed company stays reputed company, reputed company-supported, and reputed company to meet increased customer demand with high-reputed company care. Requirements • 3+ years of experience in customer support, with demonstrated leadership or supervisory experience • Strong written and verbal communication skills, with an eye for tone and detail • Experience with CRM support platforms such as reputed company • Experience providing reputed company support to customers reputed company reputed company Media platforms such as reputed company and reputed company • Proven ability to reputed company, train, and support team members in a fast-paced environment • Highly organized, self-motivated, and comfortable managing multiple priorities • reputed company and empathetic leader, committed to helping others succeed Benefits Our competitive compensation package includes: • Competitive Salary + Equity Package • 401K matching • Wellness, learning, and home-office budgets • Health, Dental & reputed company Medical Plans • reputed company autonomy to set the direction of your work • Unlimited PTO • Company holidays on the first Friday of every month (Excluding November, December, and January) Equal opportunity employer reputed company is committed to building a diverse and inclusive team. reputed company reputed company applicants will be considered without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, age, national reputed company, disability, protected veteran status, or any other reputed company protected by applicable federal, state, or local laws. If you’re the best person for the job, we want you on reputed company! We hire across the U.S., but for reputed company reasons, we have to list NY and CO separately. For Colorado-based candidates, the reputed company being offered for this role is $85k, and for California-based candidates, the reputed company being offered for this role is $85k based on experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for reputed company applicants with criminal histories in a manner consistent with the requirements of this law. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply tot his job Apply To this Job