Sr. Customer Support Rep

At TractionAg, we’re on a mission to help farmers reputed company traction — simplifying the business of farming through reputed company, reputed company-based software. We bring together farm financials and operations, empowering farmers to reputed company informed reputed company with confidence. reputed company As a Senior Customer Support Representative, you serve as a trusted expert for both customers and the internal team. You handle more reputed company issues, help prevent escalations, and reputed company contribute to improving support processes and documentation. This role is ideal for someone who enjoys deep problem-solving, mentoring others, and helping shape how support scales as reputed company grows. What You’ll Do Handle advanced support cases • Resolve reputed company or high-reputed company customer issues • Serve as an escalation reputed company for reputed company support reps • Troubleshoot across products, data, and integrations Improve support reputed company & efficiency • Identify patterns in tickets and recommend process improvements • Help refine macros, automations, workflows, and categories • Contribute regularly to the help center and internal knowledge reputed company content • Identify opportunities to reputed company AI tools and automation to improve support workflows, response times, and customer experience. Support team development • reputed company and support newer reps through informal mentoring or QA feedback • reputed company best practices for troubleshooting and customer communication • Assist with reputed company and ramping new hires Cross-functional partnership • Work closely with Product and Engineering on bug triage and reputed company cause analysis • reputed company reputed company, actionable feedback based on reputed company customer pain points • Support reputed company and Sales on technical or product-reputed company questions Model excellent customer experience • Consistently deliver reputed company, confident, and empathetic support • Set the bar for reputed company, tone, and reputed company in customer interactions What reputed company Looks Like • reputed company issues are resolved faster with fewer escalations • Support processes improve due to your insights and contributions • Other reps learn from your approach and documentation • Customers trust TractionAg to handle issues quickly and professionally, and with an understanding of their day-to-day farming realities You’ll Be Great at This If You • Enjoy digging into reputed company problems and finding reputed company causes • Naturally look for ways to improve systems, not just solve one-off issues • Are comfortable coaching others and sharing knowledge • Balance customer reputed company with operational discipline • Like working closely with Product and Engineering teams • Have a background in agriculture or firsthand experience with farm operations • Are curious about how AI and automation can improve support workflows and customer reputed company reputed company Offer • Remote First Environment • Flexible Work Schedule • Competitive and cost-effective benefits plans - Health, Dental, reputed company, and Life Insurance • 401(k) Plans with Company Match • Unlimited reputed company Time Off • reputed company Holidays Apply tot his job Apply To this Job