Technical Support Engineer for European FinTech SaaS (Python/FastAPI/Supabase)

We operate a specialized financial chatbot SaaS serving institutional clients across Europe. Our lean, efficient structure (CTO + sales partner) has achieved strong product-market fit with enterprise clients in the financial sector who value stability, security, and responsive support. Our product helps finance professionals streamline their workflows through AI-powered assistance, and we're now looking for a reliable technical partner to ensure continued excellence in service delivery. ## Tech Stack - **Frontend:** Lovable (React/TypeScript) - **Backend:** Python FastAPI hosted on Railway - **Database:** Supabase (PostgreSQL) - **Clients:** Financial professionals and institutions across Europe ## The Role We're seeking a technical support engineer who can serve as both our maintenance backbone and a reassuring presence for our institutional clients. This is a long-term partnership role, not a one-off project. ### Core Technical Responsibilities - Monitor system health, performance, and uptime - Handle bug fixes and minor feature updates - Manage deployments and Railway/Supabase infrastructure - Respond to technical incidents (SLA: 24-48h for critical issues) - Maintain documentation, runbooks, and system knowledge base - Implement preventive measures to avoid recurring issues - Conduct regular system audits and optimization - Participate in occasional technical reassurance calls with institutional clients - Provide professional, detailed incident reports when needed - Represent our technical reliability and expertise to stakeholders - Answer client technical questions with clarity and confidence ## What We're Looking For ### Must Have - **3+ years professional experience** with Python/FastAPI in production environments - **Hands-on experience** with Supabase or PostgreSQL - **DevOps mindset:** monitoring, logging, incident management, system reliability - **Fluent English** (written and spoken) for client interactions - **European timezone** (±2 hours from CET preferred for overlap) - **Autonomous work style:** You take ownership and initiative - **Professional communication:** Comfortable speaking with institutional clients ### Nice to Have - Experience with React/TypeScript or Lovable platform - French or German language skills - Previous SaaS maintenance or support experience - Experience with monitoring tools (Sentry, DataDog, etc.) ## Working Arrangement - **Hours:** 5-10 hours/week initially (retainer basis), scalable based on needs - **Schedule:** Flexible hours, with defined availability windows for urgent issues - **Location:** Fully remote - **Contract Duration:** Long-term partnership (4+ months initial commitment) - **Communication:** Async-first (Slack/Whatsapp/Email) + weekly 20min sync call - **Start Date:** April 2026 ## Compensation • *Depending on experience and skills match. ## How to Apply Please submit a proposal that includes: 1. **Your experience** with our specific tech stack (Python/FastAPI, Supabase, Railway) 2. **Examples of previous maintenance/support roles** - especially B2B or enterprise SaaS 3. **Your typical response time** for urgent production issues 4. **Your comfort level** with client-facing communication and technical presentations 5. **Your availability:** hours per week and timezone 6. **At least one reference** from a previous maintenance or support contract Apply tot his job Apply tot his job Apply To this Job