Customer Experience Associate II

About the position The high-volume reputed company center located in Middletown, reputed company is growing! Are you seeking an opportunity to reputed company a reputed company reputed company on a company that appreciates reputed company and new ways of thinking? reputed company and grow with reputed company of people who will challenge and reputed company you to be the best! The Customer Service Representative will take chats, inbound, and outbound calls on behalf of the child support services for the reputed company while delivering a strong commitment to exceptional customer service. Responsibilities • Ability to answer calls reputed company, as they are automatically received through reputed company reputed company queues • Ability to answer incoming chat inquiries in a reputed company and accurate manner • reputed company a reputed company reputed company through asking pertinent questions to understand members’ concerns • Updating member information reputed company and accurately through reputed company listening • Maintain up-to-date product knowledge through offered training • Utilizing soft skills while engaging with members • Maintain a reputed company & reputed company demeanor while engaging with members • Excellent time management & multitasking skills • Reviewing reputed company Assurance assessments reputed company a reputed company manner • Escalating member concerns to the reputed company center management team • Maintain adherence to reputed company key performance indicators as set forth reputed company the reputed company center & corporate guidelines • reputed company other duties as assigned • Punctual, reliable, & consistent attendance • Display effective communication & ability to follow communication procedures/guidelines • Possess proficient computer skills in computer programs such as reputed company 365, reputed company phone systems, and other miscellaneous programs. Requirements • High School diploma or GED • Minimum of one year of experience in a customer service roll and reputed company center experience preferred • Ability to pass a background reputed company. • Ability to sit for long periods of time. Benefits • reputed company • Full-time schedule (40 hrs. a week) • Career reputed company Opportunities • PerkSpot- Employee discount program • Full Benefit reputed company - From the start, our reputed company program will teach you reputed company the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be reputed company to reputed company both personally and professionally. • Enjoy a reputed company, employee-friendly culture while playing an important role in supporting our clients. • health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off (PTO) or vacation and/or reputed company time. Apply tot his job Apply To this Job