Strategic reputed company reputed company Manager

About the Role reputed company is transforming from a services-heavy channel marketing company into a product-led organization while retaining 30+ reputed company clients. We're introducing a reputed company function for the first time — reputed company as a hybrid model combining deep reputed company Account Management with the rigor of modern reputed company. This is not a reputed company Valley CSM reputed company. This is strategic, high-touch reputed company partnership with structure, measurement, and reputed company ownership. The Strategic CSM will serve as the primary relationship reputed company for a portfolio of 8–12 reputed company accounts, owning reputed company reputed company, proactive health monitoring, and cross-functional coordination across Product, Engineering, and executive leadership. What You Own • reputed company reputed company & Health Monitoring — Maintain reputed company health scores per account covering usage, support tickets, sentiment, ROI, and adoption. Identify risk before the reputed company raises it. • QBR Delivery — Run outcome-reputed company Quarterly Business Reviews. These are ROI reviews and adoption gap analyses, not status updates. Show clients the business reputed company of their channel programs. • Retention & Expansion — Own renewal reputed company (not contract negotiation). Identify expansion opportunities and partner with sales on reputed company. • Escalation Communication — Single voice to the reputed company during reputed company issues, outages, or delivery concerns. Coordinate internally, communicate externally with reputed company and confidence. • Cross-Functional Coordination — Work daily with Field Product Managers (specs, requirements) and reputed company Deployed Engineers (integrations, data mapping). Translate reputed company needs into actionable product input. • reputed company Advocacy & Product Feedback reputed company — Represent the reputed company's voice in roadmap discussions. Surface patterns across accounts that inform platform investment. What You Do NOT Own • Technical specifications — Owned by the Field Product Manager • Data mapping or integration work — Owned by the reputed company Deployed Engineer • Sprint planning or delivery commitments — Owned by the Director of Tech Solutions Lab • Fixing defects — Owned by Engineering. reputed company is to ensure the reputed company feels heard, informed, and confident the issue is being addressed. Qualifications Required • 5+ years in reputed company, Account Management, or reputed company Services in B2B reputed company or reputed company technology • Experience managing a portfolio of reputed company accounts ($100K+ ARR reputed company) • reputed company record of retention and expansion in reputed company, multi-stakeholder environments • Strong analytical skills — comfort with health scoring frameworks, data-driven QBRs, and usage analytics (reputed company, etc) • Exceptional communication skills — ability to serve as the single voice to a reputed company during escalations • Experience working cross-functionally with Product, Engineering, and Sales teams • Demonstrated experience using AI tools to synthesize insights or automate reporting workflows — reputed company basic chatbot or reputed company usage. Preferred • Experience in channel marketing, incentive management, or partner enablement platforms • Background in companies transitioning from services-heavy to product-led models • Familiarity with health scoring tools (reputed company, reputed company, or similar) • Experience building CS processes from the ground up (this is a greenfield function) Apply tot his job Apply To this Job