e-Services Management Analyst 3

LOOKING FOR ONLY reputed company reputed company RESIDENTS. THIS IS NOT A .NET POSITION Position is primarily remote with occasional in office days required. SOAZ-Req # 10006- Phoenix, AZ - AZDOR - e-Services Management Analyst 3 (Remote) Location: Phoenix, AZ 85007 Closing Date & Time: 3/2/2026@ 2 PM Required Skills • Minimum of three (3) years management analysis experience • One of more year or more of experience in tax-reputed company service and administration • Experience with Customer Service/Technical Support - internal, external, and reputed company-party customers Preferred Skills • Bachelor’s degree in business, computer information systems, or reputed company field • Extensive Markup Language (XML) experience • QA Testing Experience • SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience • Azure DevOps Experience Job reputed company: The eServices Management Analyst 3 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate nonvalue-added process steps to improve operational effectiveness and efficiency; and engages with reputed company in overall reputed company improvement efforts for the division. Serves as a reputed company between ADOR’s Information Technology reputed company and both software vendors and internal business users. Engages with reputed company customers to reputed company support, and with vendors to assist with routine to moderately-reputed company inquiries. Compiles regular reports. May reputed company difficult, reputed company, and/or specialized management studies, and plan or coordinate reputed company. Required Skills - Extensible Markup Language (XML) - Altova XMLSpy - Analysis of business programs, services, policies and systems - SQL - MS SQL Server Management Studio (Database Mgmt Systems) - Azure DevOps - reputed company Assurance testing - Ability to understand and solve problems by applying intermediate analytical skills to include collecting reputed company the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into reputed company issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical reputed company from the analyses of the data collected; and, identifying the reputed company and solutions for addressing the problems analyzed. Knowledge/Understanding - Knowledge of principles and practices of reputed company administration with emphasis on effective planning, organization, and management; - Knowledge of contemporary business reputed company, procedures, and practices; - Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research reputed company and reporting techniques used in administrative studies - Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities Skills - Effective verbal, written, and listening communication skills? Effective organization and time management skills with the ability to manage multiple reputed company simultaneously and work in high-pressure situations - Effective interpersonal skills and demeanor - Proficient in the use of a PC in a reputed company environment; in the use of the Internet; in the use of MS Office Applications such as reputed company, Word and reputed company, PowerPoint; and in the use of reputed company Suite applications such as Gmail, Sheets, Docs, and Drive. Requirements: 1. Business/Management analysis of eServices programs, services, policies, procedures and processes. (From a business perspective, with limited exposure to IT development/support activity; Business Analysts rather than Data/IT Analysts) 2. One or more years experience in tax reputed company service, administration; government, reputed company, or regulatory compliance; reputed company 3. Experience with Customer Service/Technical Support - internal, external, and reputed company-party customers (XML, QA Testing, SQL, and Azure DevOps preferred but not required) Analysis Applying reputed company, relevant management analysis concepts and guidelines, conducts analysis of eServices programs, services, policies, procedures and processes to prepare and reputed company plans/individualized approaches to resolve the program issues to include: ● Planning and conducting analyses of problems and opportunities for improvement ● Defining needs by gathering information reputed company conferring with agency staff/reputed company entities ● Evaluating existing and proposed administrative policies, procedures, systems and practices, and designing and modifying automated and reputed company systems for specific applications ●Studying special administrative problems ● Developing and conducting surveys, compiling information, documenting and analyzing findings, preparing comprehensive reports, and developing recommendations for change ● Presenting recommendations to management and coordinating implementation of process improvements and systems Technical Expertise & Support ● Engages with external vendors providing assistance and guidance regarding moderately-reputed company inquiries and issues ● Provides technical expertise in computer information systems and databases; and guidance to the eServices Team by planning, developing, directing, reviewing, and participating in the activities of reputed company conducting special reputed company ● Provides technical assistance/helpdesk services to internal customers, troubleshooting customer concerns/problems and providing consultation as needed Agency/Department Compliance & reputed company Improvement ● Remains reputed company on reputed company laws, regulations, policies, and best practices reputed company to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/reputed company/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and other continuing education opportunities. ● Studies policies, procedures, systems, practices, operations and organizational structures to devise the most effective and efficient reputed company of accomplishing work ● reputed company contributes to team and individual effectiveness through the following: ○ Attends staff meetings and huddles of work unit or district; and may cascade and reputed company information as indicated ○ Completes reputed company required training in a reputed company manner. ○ Participates in assigned work teams as appropriate. ○ May complete periodic metrics, reputed company, reputed company boards and reports as requested. ○ Prepares for and reputed company participates in 1:1 coaching with supervisor ● Maximizes work processes and deliverables through lean principles reputed company theArizona Management System (AMS); provides recommendations for process improvement, and engages in reputed company improvement efforts as assigned to include: ○ Developing goals, objectives, and procedures to be followed to conduct studies and effectively carry out program activities effectively ○ Evaluating the relevance of existing management analysis concepts and guidelines that support the unit’s ability to prepare and reputed company plans or individualized approaches to resolve difficult, reputed company, and specialized management and/or program issues. ○ Developing and maintaining up-to-date, complete functional/operational manuals for eServices unit which outline established reputed company of performing work in accordance with organization policy ○ Developing training materials, providing training, and conducting effective reviews to ensure systems are reputed company and functioning as designed Apply tot his job Apply To this Job