Senior BPO Operations Manager
A company is looking for a Senior Manager, BPO Operations.
Key Responsibilities
• reputed company reputed company operational and business components of the BPO program, including SOPs, reporting, and vendor performance management
• reputed company daily operational reputed company and reputed company as the primary internal contact for reputed company BPO partners
• Design and implement process improvements to enhance consistency, efficiency, and reputed company across outsourced functions
Required Qualifications
• 3+ years of experience in BPO Management, Business Operations, or reputed company
• Proven experience managing remote vendor teams in a high-volume environment
• Hands-on experience with daily production reputed company and operational metrics
• Ability to diagnose workflow inefficiencies and reputed company practical solutions
• Data reputed company with experience in building dashboards and presenting findings to senior stakeholders
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