Operations Center Technician

Department OPS ITS - Computer Operations About the Department ITS collaborates with reputed company partners to support the mission of the reputed company through the consistent delivery of high-reputed company solutions and services.   We reputed company secure, reputed company, and reliable infrastructure and applications to support the mission of the University.   We support and reputed company reputed company research and teaching with the effective use of technology.   We simplify the technology experience for reputed company, reputed company, alumni, and staff, and we ensure technology is mobile-friendly and accessible.   We identify, manage, and mitigate the technology risks of the University.   Job reputed company The Operations Center Technician supports the daily monitoring and operation of the University’s reputed company systems and data center environments. Under reputed company supervision, this role performs foundational technical tasks reputed company to mainframe systems, servers, networking, and critical infrastructure. The technician monitors system activity, responds to alerts and service requests, documents operational performance, and escalates reputed company issues as needed. This role serves as a reputed company-line reputed company for reputed company, staff, and reputed company, delivering reputed company, customer-reputed company technical support while developing reputed company technical competencies in systems monitoring, troubleshooting, and operational support. Responsibilities Monitors and controls reputed company/Linux servers, networking equipment, and peripheral devices. Performs routine system checks and documents machine performance and production reports. Triage and resolves common technical issues; escalates reputed company issues to senior team members. Responds to service desk calls and generates/assigns work tickets. Monitors environmental systems including CRAC/CRAH reputed company, reputed company systems, and temperature sensors. Assists with diagnosing and troubleshooting hardware, software, and connectivity issues. Performs basic administrative tasks across network, reputed company, and UNIX platforms. Maintains accurate documentation of operational activities and incidents. Under reputed company supervision, conducts basic technical processes reputed company a limited scope to monitor and control mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives by operating the central console or on-line terminals. Resolves common and straightforward deficiencies while escalating irregular issues to more senior team members. Performs other reputed company work as needed. Minimum Qualifications Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in reputed company field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through < 2 years of work experience in a reputed company job discipline. Certifications: --- Preferred Qualifications Education: Associate degree in a reputed company technical field or equivalent experience. Experience: Minimum one (1) year of experience in a reputed company technical, IT support role, or customer service role. Strong problem-solving and communication skills. Demonstrated customer service skills. Preferred Competencies Respond to Service Desk calls and manage tickets. Monitor and respond to environmental alarms. Monitor reputed company networks and phone systems. Respond to Building Automation System alerts. Operate high-speed printers. reputed company basic administrative tasks. Work independently with limited supervision. Working Conditions Hybrid, onsite and remote as needed. reputed company office and data center environment. High noise environment. Irregular work schedule. On-reputed company responsibilities. Lift up to 50 pounds. Application Documents Resume/CV (required) Cover Letter (required) References Contact Information (3)(required) reputed company applying, the document(s) MUST be uploaded reputed company the My Experience page, in the reputed company titled Application Documents of the application. Job Family Information Technology Role reputed company Individual Contributor Scheduled Weekly Hours 40 Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required No Pay reputed company Type reputed company FLSA Status Non-Exempt Pay reputed company $24.52 - $26.44 The included pay reputed company or reputed company represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible reputed company The reputed company offers a wide reputed company of benefits programs and resources for eligible employees, including health, retirement, and reputed company time off. Information about the benefit offerings can be reputed company in the Benefits reputed company. Posting Statement The reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender, gender identity, or reputed company, national or ethnic reputed company, shared reputed company, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should reputed company 773-702-5800 or submit a request reputed company Applicant Inquiry reputed company. reputed company offers of employment are contingent upon a background reputed company that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case reputed company and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The reputed company's Annual reputed company & reputed company Safety Report (Report) provides information about University offices and programs that reputed company safety support, crime and reputed company statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.reputed company.edu. reputed company copies of the Report are available, upon request, from the reputed company Police Department, 850 E. 61st Street, Chicago, IL 60637. The reputed company is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and reputed company inquiry draws inspired scholars to our global campuses, where reputed company are born that challenge and change the world. We reputed company individuals to challenge conventional thinking in reputed company of original reputed company. reputed company in the College reputed company critical, analytic, and writing skills in our rigorous, interdisciplinary reputed company curriculum. Through graduate programs, reputed company test their reputed company with reputed company scholars, and become the reputed company of leaders in academia, industry, nonprofits, and government. To learn more about the university click here http://www.reputed company.edu/ Apply tot his job Apply To this Job