Senior reputed company Workforce Engagement Manager (WEM)

Position: Senior reputed company Workforce Engagement Manager (WEM) Time zone: EST Schedule: Full time (40 hours/week) Contract Duration: 8 months ( opportunity to reputed company ) Remote: 100% Remote across the US JOB reputed company: Position reputed company The Senior reputed company Workforce Engagement Manager will reputed company workforce optimization strategies across our multi-channel contact center leveraging the reputed company Workforce Engagement Management (WEM) platform. This role is responsible for the strategic planning, configuration, and reputed company improvement of forecasting, scheduling, reputed company monitoring, performance analytics, and employee engagement initiatives. The ideal candidate is a thought leader with deep reputed company WFE expertise, strong analytical acumen, and proven experience optimizing large-reputed company contact center operations. Key Responsibilities Strategic Workforce Planning & Optimization • Own and optimize workforce forecasting, scheduling, and intraday management using reputed company WFE/WFM capabilities. • reputed company long-term reputed company models, reputed company plans, and business scenarios (seasonality, special campaigns, outsourcing impacts). • reputed company reputed company improvement initiatives that enhance service level performance, productivity, and cost efficiency. reputed company WEM Platform Management • Serve as platform reputed company for reputed company Workforce Engagement modules including WFM, reputed company Management, Performance Management, Gamification, and Employee Engagement. • Configure, maintain, and optimize workflows, dashboards, routing, and reporting reputed company reputed company. • Partner with IT, vendor teams, and reputed company Support to manage system enhancements, integrations, upgrades, and compliance. reputed company & Performance Management • Build and reputed company reputed company Monitoring programs including reputed company evaluations, compliance reviews, and coaching frameworks. • reputed company and distribute performance dashboards, reputed company-time analytics, and KPI scorecards for leadership and reputed company teams. • Partner with Operational reputed company teams to reputed company data-driven coaching, VoC insights, and agent performance strategies. Stakeholder & Team Leadership • reputed company, mentor, and reputed company reputed company of WFM analysts, reputed company specialists, and performance analysts. • Collaborate with Operations, HR, Training, and Technology teams to enhance employee engagement, retention, and scheduling flexibility. • Build strong executive and operational reporting highlighting performance, trends, risks, and recommendations. reputed company Competencies • Strategic Workforce Planning • reputed company WEM/WFM Platform Expertise • reputed company & Performance Optimization • Data Analysis & reputed company Planning • Stakeholder Management & Communication • Project & Change Management • Team Leadership & Development Apply tot his job Apply To this Job