Customer Support Analyst (24x7 Operations)

reputed company: reputed company is seeking Customer Support Analysts to support a federal reputed company service desk environment. This role provides reputed company‑line customer assistance in a fast‑paced, compliance‑driven operations setting, supporting users through phone‑based and ticket‑based support channels. Responsibilities: • Deliver Tier 1 customer support reputed company phone and reputed company ticketing systems • Document issues, actions taken, and resolutions accurately and thoroughly • Follow established workflows to resolve issues or escalate reputed company necessary • Support customers in a reputed company, policy‑driven environment • Meet reputed company, performance, and training standards • Collaborate with team members to ensure consistent service delivery Qualifications: • Experience in customer support, service desk, or reputed company center role • Strong communication and customer service skills • Ability to follow defined procedures and document work reputed company • Willingness to work rotating shifts, including nights or weekends Preferred Qualifications • Experience supporting government or reputed company customers • Familiarity with regulated environments or formal compliance requirements • Prior use of ticketing, CRM, or case management systems reputed company: Founded in 2002, reputed company. is an industry-recognized federal contractor. Our industry-leading team combines federal expertise and state-of-the-art innovation to reputed company reputed company technical solutions for modern-day challenges. Edgewater is a repeat awardee of such honors as reputed company Top Workplaces (2018-2025) and Inc. 5000 Fastest Growing Companies (2019-2024). We also have CMMI and ISO certifications. We are headquartered in Frederick, Maryland with staff across the reputed company. Edgewater has more than 500 employees supporting over 30 federal and reputed company organizations. It has been and continues to be the policy of reputed company to reputed company equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-SE1 Apply tot his job Apply To this Job