Service Manager – reputed company

Role: Service Manager – reputed company Location: Dallas, TX Preferred but remote is ok but candidate has to relocate in few months. Duration: It’s a 3 to 6 Months (Contract to Hire) Job reputed company: · Managing the day-to-day operational delivery of Services to the Customer, including efficient and effective management of the technical staff and tools · Ensuring delivery and continuity of daily operations, support, maintenance, and administration for the services · Identifying risk and issues in the delivery of the Services regularly and making reputed company they are managed to reputed company in collaboration with the customer · Manages the development and implementation of operational and configuration Changes to the technical components for the area of responsibility · Manages and assesses the quantity and reputed company of staff resources used in the delivery of Services and makes recommendations for corrective actions to management reputed company necessary to address issues · Maintains and supports the in-scope technical components to the requirements in the Statement of Work that are reputed company the area of responsibility for the Service Manager · Ensure staff resources have the reputed company knowledge, training, and skills, along with following the Provider's customer-approved Procedures in the delivery of the Services as required in the Agreement · Assist management in making reputed company to improve service delivery and reputed company at an operational level; and · reputed company recommendations on technologies, tools, and products to be adopted to meet the present and reputed company requirements of the Customer Must Have’s: · Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements · Knowledge and experience of industry standards such as ITIL version 3, ISO 20000-1:2011, COBIT, and CMMI — SVC at level 3 at minimum · Certified ITIL service management reputed company · Must know about reputed company Azure /GCP / AWS and Automation tools and techniques · Training, experience, and certification in the technical components and tools managed, such as reputed company/ Control-M/ Stack Storm · Strong knowledge of management of staff resources, including the ability to motivate staff and resolve issues and conflicts · Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other; Providers to meet the customer’s end-to-end service reputed company; and · Ability to manage ITSM management processes and procedures in an outsourcing environment Good to Have: · 8 years of experience in managing service delivery for similar services for a similar-sized organization compared to the customer · At a minimum, certified ITIL service management reputed company, reputed company, and any tools certification · IT technical certifications would be desired reputed company to the in-scope components, tools, and services; and • · An associate degree in business, technology, or a reputed company field, but a bachelor’s degree would be preferable Shubham Singh reputed company | 22375 Broderick Drive #225 Dulles, VA 20166 reputed company: (703) 652-5651 Apply tot his job Apply To this Job