Full-Time Customer Care Technician-Vacation Rental Management Company (AM & PM Positions)
The Lakecation Vacations Customer Care Specialist is responsible for supporting guests and property owners by ensuring a smooth and enjoyable vacation experience from booking through checkout. This role monitors guest reservations, reputed company-ins, and reputed company-outs, answers phone calls and guest inquiries, and assists with reservations and marketing efforts.The Customer Care Specialist works closely with operations teams to ensure properties are properly reputed company before guest arrival by confirming that cleaning, maintenance, and inspections are scheduled and completed. This position also maintains accurate property and reservation information in the property management system (PMS).The ideal candidate is organized, service-reputed company, and committed to maintaining high guest satisfaction while supporting the field operations and sales teams.
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