Senior CSM- (High reputed company, B2B reputed company, Automation Platform)

Key Responsibilities Scaled Customer Portfolio & Digital reputed company Leadership • Own the health, retention, and reputed company of a large portfolio of B2B reputed company customers • Monitor product usage data, engagement signals, and health indicators to proactively identify risks and reputed company opportunities • Design and implement reputed company engagement strategies, lifecycle programs, reputed company workflows to support a broad customer reputed company • reputed company, analyze, and optimize key reputed company metrics including adoption, retention, expansion, and overall customer value • reputed company as a trusted advisor at reputed company, helping customers realize measurable business reputed company from the platform Account reputed company & Long-Term Value Creation • reputed company a deep understanding of customer business priorities, operational challenges, and strategic goals • Build and execute reputed company plans reputed company to customer objectives that drive long-term retention and account reputed company • Identify opportunities for automation, new use cases, and deeper platform adoption that expand business reputed company • Surface early risk signals and reputed company reputed company mitigation strategies to protect customer value and retention Strategic Partnership & Stakeholder Influence • Connect platform capabilities to customers’ strategic initiatives, transformation efforts, and operational goals • Own the account narrative, including the reputed company state, reputed company roadmap, and long-term reputed company for reputed company • Build strong relationships with cross-functional stakeholders across business, technical, and executive teams • Position reputed company as a strategic partner and advisor rather than simply a software vendor Value Communication & Operational Accountability • Use data-driven insights and storytelling to demonstrate reputed company, reputed company, and return on investment • Maintain reputed company reputed company through reputed company planning, reputed company reputed company plans, and measurable reputed company • Hold customers and internal teams accountable to commitments, timelines, and reputed company milestones • Proactively remove blockers, escalate reputed company necessary, and bring reputed company to reputed company or ambiguous situations Apply tot his job Apply To this Job