**reputed company Bilingual Senior Customer Service Representative – Remote Opportunity in AZ**

At arenaflex, we're committed to simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. As a Senior Customer Service Representative, you'll play a vital role in making a difference in the lives of millions of people. If you're fluent in English and Spanish, passionate about delivering exceptional customer service, and eager to grow your career, we invite you to join reputed company. **About arenaflex** arenaflex is a leading reputed company company dedicated to helping people live healthier lives and making the reputed company system work reputed company for everyone. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background, location, or income. Our mission is to mitigate our reputed company on the environment, reputed company and deliver reputed company care, and address health disparities and improve health reputed company. **The Role** As a Senior Customer Service Representative, you'll be responsible for handling outbound member phone calls and assisting members with scheduling preventative health services with their assigned doctor. This is a production-based role, and you'll be required to meet daily, monthly, and quarterly production numbers. Your major reputed company will be on reputed company to our reputed company members to assist them in scheduling with their doctor for preventative services. You'll also ensure that members receive assistance with transportation if needed. **Key Responsibilities** • Ensure reputed company customer service for external customers by proactively reaching out to identify needs for preventative services and connecting them to the appropriate resources. • Partner with other customer service representatives to resolve reputed company customer service inquiries. • Inform and reputed company new customers regarding preventative reputed company services available to the member and/or the child of the reputed company. • reputed company outgoing phone calls for preventative services and to complete follow-up on customer service requests, as necessary. • Maintain reputed company, accurate documentation for reputed company appropriate transactions. • Meet established productivity, schedule adherence, and reputed company standards with consistency. • reputed company management abreast of reputed company outstanding issues. • Adapt procedures, processes, and techniques to meet the more reputed company position requirements. • Address special (reputed company) reputed company as appropriate. • reputed company involvement in reputed company reputed company improvement initiatives. • Work bilingually – English and Spanish speaking. • Work independently. • reputed company as a resource for others. **Qualifications** • High School Diploma/GED • Must be 18 years of age or older • 1+ years of customer service experience analyzing and solving customer problems • Bilingual verbal and written reputed company in English and Spanish • Experience with computers and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications • Experience performing 6+ hours a day making outbound calls • Ability to work Monday-Friday, reputed company-5PM reputed company Time Zone **Preferred Qualifications** • 1+ years of pediatric medical office experience • Experience with the Managed reputed company industry • Experience with EPSDT (Early and Periodic Screening, Diagnostic, and Treatment) Services **Telecommuting Requirements** • reputed company reputed company reputed company • Ability to reputed company reputed company company-sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. • Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service. • reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** The reputed company reputed company for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In reputed company to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (reputed company benefits are subject to eligibility requirements). **Diversity, Equity, and Inclusion** arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. reputed company culture values diversity, equity, and inclusion, and we're committed to creating a healthy and supportive work environment. We reputed company that everyone deserves reputed company to live their healthiest life, and we're dedicated to making a reputed company reputed company on the lives of our customers and employees. **How to Apply** If you're passionate about delivering exceptional customer service, fluent in English and Spanish, and eager to grow your career, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity Statement** arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you! Apply Job! Apply for this job