Customer Service Specialist – Retail Experience & Sales Expertise – Full‑Time – arenaflex, Breckenridge, CO

Join arenaflex – Where Color Meets Community

At arenaflex, we believe that every brushstroke, every coating, and every customer interaction has the power to brighten lives and protect what matters most. As a leading provider of paints, coatings, and innovative finish solutions, we serve a vibrant network of homeowners, contractors, designers, and retailers across the United States. Our mission is simple: inspire creativity, protect surfaces, and deliver unmatched service. If you’re passionate about helping people find the perfect product, enjoy a fast‑paced retail environment, and thrive on turning challenges into satisfied smiles, we invite you to explore the Customer Service Specialist role at our Breckenridge, CO location.

Why arenaflex?

Working at arenaflex means joining a purpose‑driven organization that invests in its people as much as it invests in its paint. We provide a stable, growth‑oriented workplace where you’ll receive continuous learning opportunities, competitive compensation, and a benefits package designed to support your health, wealth, and well‑being. From flexible schedules to community outreach programs, arenaflex is committed to creating a workplace where every associate can “Create Your Possible.”

Position Overview

The Customer Service Specialist is the frontline ambassador for arenaflex’s retail store #7277, located at 699 10 Mile Drive, Frisco, CO 80444. In this full‑time role you will:

• Engage with wholesale and retail customers to understand their needs.
• Provide expert product knowledge, recommend solutions, and ensure a seamless purchase experience.
• Process sales transactions accurately while upholding arenaflex’s visual and quality standards.
• Collaborate with store teams to meet and exceed monthly, quarterly, and annual sales goals.

Key Responsibilities

• Customer Interaction: Greet customers in person and over the phone, assess their project requirements, and present tailored product recommendations.
• Solution Selling: Leverage deep product knowledge to suggest paint, coating, and finishing solutions that match customer budgets and timelines.
• Transaction Management: Accurately process cash, credit, and electronic payments; ensure compliance with store policies and inventory controls.
• Sales Goal Achievement: Consistently achieve individual and store sales targets through upselling, cross‑selling, and promotional activities.
• Product Preparation: Tint and mix paints according to customer specifications using arenaflex’s state‑of‑the‑art equipment.
• Merchandise Management: Pull products from the sales floor or warehouse, restock shelves, set up attractive displays, and maintain a clean, organized store environment.
• Delivery Support: Load/unload delivery trucks, assist with on‑site deliveries, and ensure timely fulfillment of large orders.
• Inventory Control: Conduct regular cycle counts, update work order files, and follow inventory procedures to minimize shrinkage.
• Customer Issue Resolution: Address complaints promptly, coordinate with management to resolve concerns, and follow up to guarantee satisfaction.
• Continuous Learning: Stay current on new product launches, industry trends, and arenaflex’s sustainability initiatives.
• Team Collaboration: Share best practices, mentor new associates, and contribute ideas to improve sales performance and store operations.

Minimum Requirements

• Legal age of 18 years or older.
• Authorization to work in the United States without employer sponsorship.
• Physical ability to lift up to 50 lb frequently and up to 70 lb occasionally; retrieve items from shelves and floor stacks (reasonable accommodations considered).
• Flexibility to work scheduled shifts, including evenings, weekends, and holidays as needed.
• For internal candidates: recent performance rating of “Meets Expectations” (or higher) and completion of all required HR e‑learning courses.

Preferred Qualifications

• Valid, unrestricted driver’s license.
• High school diploma or GED; additional education or certifications a plus.
• At least one (1) year of experience in retail, delivery, or customer‑service environments.
• Prior experience selling paint, coatings, or related products.
• Hands‑on experience operating tinting and mixing equipment.
• Bilingual abilities, especially proficiency in Spanish, are highly valued.

Essential Skills & Competencies

• Communication: Clear, courteous, and persuasive verbal and written communication.
• Active Listening: Ability to ask probing questions and truly understand customer objectives.
• Problem Solving: Quick identification of issues and implementation of effective solutions.
• Attention to Detail: Precise handling of product formulas, transaction accuracy, and inventory records.
• Time Management: Prioritizing tasks in a busy retail setting while meeting deadlines.
• Team Spirit: Collaborative mindset and willingness to support coworkers.
• Tech Savvy: Comfortable using POS systems, inventory software, and digital scheduling tools.
• Adaptability: Thriving in a dynamic environment with evolving product lines and seasonal promotions.

Compensation, Perks, & Benefits

arenaflex offers a competitive hourly wage that reflects your experience, skill level, and the cost of living in the Breckenridge area. Compensation is reviewed regularly and may include performance‑based bonuses tied to store sales milestones.

Full‑time associates enjoy a comprehensive benefits suite, including:

• Medical, dental, and vision insurance with employer contributions.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Short‑ and long‑term disability coverage.
• Company‑matched 401(k) retirement plan.
• Paid time off (vacation, holidays, personal days) and paid parental leave.
• Prescription savings programs and access to virtual physician visits.
• Employee discount on arenaflex products and services.
• Opportunities for tuition reimbursement and professional development courses.

We also prioritize safety and security, providing extensive training on cash handling, customer privacy, and workplace ergonomics.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As a Customer Service Specialist, you’ll have clear pathways to advance into:

• Lead Associate or Shift Supervisor – overseeing daily operations and coaching junior staff.
• Store Manager – responsible for overall store performance, budgeting, and community engagement.
• Specialist Roles – such as Color Consultant, Training Coordinator, or Regional Sales Analyst.
• Corporate Positions – including merchandising, supply chain, or brand marketing.

Continuous learning is built into our culture. Associate development programs include product certification courses, sales technique workshops, and leadership bootcamps. We partner with industry experts to keep you ahead of paint technology trends and retail best practices.

Work Environment & Culture at arenaflex

Our Breckenridge store reflects arenaflex’s commitment to an inclusive, energetic, and safety‑first atmosphere. You’ll work alongside a diverse team that values:

• Respect: Every voice is heard, and ideas are welcomed regardless of tenure.
• Collaboration: Team members regularly share insights to improve the customer journey.
• Community: arenaflex stores often sponsor local art projects, home‑improvement workshops, and charitable events.
• Innovation: We encourage experimentation with new product lines, digital tools, and visual merchandising concepts.

Our locations are designed for comfort and efficiency, featuring well‑lit workspaces, organized stockrooms, and ergonomic stations to reduce physical strain. Safety protocols are rigorously enforced, especially concerning cash handling and equipment operation.

Application Process – Your Path to arenaflex

Step 1 – Online Application

Visit our Careers page, locate the “Customer Service Specialist – Full‑Time – Breckenridge, CO” posting, and submit your resume along with a brief cover letter highlighting your retail experience and passion for customer service.

Step 2 – Digital Interview

Qualified candidates will receive an invitation to complete a short video interview via HireVue. You’ll have up to seven days to record thoughtful responses to behavioral questions such as “Describe a time you turned a dissatisfied customer into a loyal advocate.”

Step 3 – In‑Store Interview

Successful video interviewees will be invited to meet the breckenridge store team. This face‑to‑face interview includes a tour of the showroom, a brief role‑play exercise, and a discussion of your career goals.

Step 4 – Offer & Onboarding

After a final assessment, you’ll receive a formal offer outlining compensation, start date, and next steps. Your onboarding will feature product training, safety certifications, and a mentorship period to ensure you feel confident and supported from day one.

Join arenaflex Today

If you’re ready to bring your enthusiasm for retail, your knack for solving problems, and your desire to work in a vibrant mountain community, arenaflex wants to hear from you. Help us color the world brighter, protect the spaces people love, and create memorable experiences for every customer who walks through our doors.

Apply now and start a rewarding career where your talent meets purpose. We look forward to welcoming you to the arenaflex family!