Bilingual Customer Success Associate – Spanish‑Speaking, Client Onboarding & Implementation Specialist in Chicago, IL (Immediate Start Preferred)

Why arenaflex?

Every year, the world loses roughly $1 trillion worth of food – more than 1 % of global GDP. At arenaflex, we are on a mission to eliminate that waste by marrying cutting‑edge technology with the culinary world’s most passionate professionals. Founded in 2013, arenaflex started in London with a single vision: empower hospitality operators to see, measure, and reduce the food they discard. Today, our intelligent, Internet‑of‑Things platform is deployed in over 70 countries, supporting more than 200 sites ranging from upscale hotels and university dining halls to bustling street‑side eateries.

Our customers consistently cut food‑waste costs by 50 %‑70 % and improve profitability by up to 40 %. By turning waste into insight, we help chefs protect the planet, save money, and delight diners. As the global leader in food‑waste reduction, we have earned accolades from the World Economic Forum, Impact 50, and numerous industry bodies. arenaflex Vision, our newest AI‑powered analytics engine, automatically captures every scrap, transforms it into actionable data, and has reshaped how kitchens think about sustainability.

We are not just a technology company; we are a community of food lovers, innovators, and change‑makers who live by a set of bold values. If you share a passion for food, technology, and the planet, and you thrive in a fast‑moving, collaborative environment, we want you on our team.

The Role: Customer Success Associate (Spanish Speaker – Immediate Start Preferred)

Based in our vibrant Chicago office, you will join the North‑American Operations team, a diverse group of 25+ professionals spread across London, Dubai, Singapore, and the United States. Your primary mission is to nurture relationships with arenaflex’s Spanish‑speaking clients, guide them through seamless system implementation, and ensure they realize the full financial and environmental value of our platform.

Key Responsibilities

• Client Relationship Management: Build trust and long‑term partnerships with Spanish‑speaking accounts, guiding them from pilot to full‑scale deployment.
• Needs Assessment & Solution Design: Conduct thorough discovery sessions to understand each client’s unique operational challenges and tailor arenaflex’s technology to fit those needs.
• Implementation Leadership: Own end‑to‑end onboarding, delivering on‑site and virtual training to multi‑disciplinary kitchen teams, ensuring they are comfortable using the arenaflex dashboard and hardware.
• Consultative Support: Proactively monitor client performance metrics, interpret waste‑reduction reports, and advise on process improvements that drive continued savings.
• KPI Management: Co‑create success criteria with clients and internal senior stakeholders, track progress, and adjust strategies to meet or exceed targets.
• Cross‑Functional Collaboration: Partner closely with product, engineering, data science, and regional sales teams to relay client feedback, influence roadmap decisions, and resolve issues quickly.
• Process Innovation: Identify opportunities to streamline internal workflows, contribute to best‑practice documentation, and help evolve arenaflex’s global operations playbook.
• Support Escalations: Serve as a liaison for the frontline technical support team, handling complex inquiries and ensuring timely resolution.
• Travel: Conduct regional site visits and occasional international trips to deepen relationships and support large‑scale rollouts.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2–4 years of experience in client success, project management, account management, or consulting within a multinational environment.
• Intermediate to advanced proficiency in Microsoft Excel; solid working knowledge of Word and PowerPoint.
• Business‑level fluency in Spanish (both spoken and written), verified during the interview process.
• Excellent English communication skills, with the ability to convey complex technical concepts to non‑technical audiences.

Preferred Qualifications & Personal Attributes

• Demonstrated ability to thrive in collaborative, cross‑cultural teams.
• Track record of challenging the status quo and proposing innovative solutions that improve efficiency or customer experience.
• Results‑oriented mindset with concrete examples of delivering measurable value and ROI for clients.
• Exceptional customer service skills; calm and professional under pressure, even with demanding stakeholders.
• Strong attention to detail, especially when interpreting data sets and generating reports.
• Effective project management abilities: scheduling, prioritization, multitasking, and meeting tight deadlines.
• Growth‑oriented attitude: eager to learn, willing to roll up sleeves, and comfortable taking ownership of new initiatives.

Core Skills & Competencies

• Relationship Building: Empathy, active listening, and the ability to inspire confidence.
• Analytical Thinking: Translate raw waste data into actionable insights.
• Technical Aptitude: Comfort with IoT hardware, SaaS dashboards, and AI‑driven analytics.
• Presentation Skills: Deliver compelling demos and training sessions in both English and Spanish.
• Problem‑Solving: Quickly identify root causes of implementation roadblocks and devise pragmatic fixes.
• Adaptability: Navigate a fast‑changing environment while maintaining focus on long‑term objectives.

Why Choose arenaflex?

Compensation & Benefits

• Base salary of $50,000 USD per year, complemented by a performance‑based Customer Success Bonus.
• 23 days of paid vacation plus national holidays, with an option to purchase up to 5 additional days.
• Equity participation through a company stock‑options package.
• 401(k) plan with employer matching contributions.
• Partially funded health, dental, and vision insurance, plus a $44 USD monthly wellness allowance.
• Two dedicated wellness hours each month to focus on personal well‑being.
• Discretionary customer success bonus scheme tied to client outcomes.
• 24/7 Employee Assistance Program for mental‑health support.
• Annual professional development budget of $370 USD for courses, certifications, or conferences.
• Hybrid work model: office presence on Tuesdays and Wednesdays, remote flexibility the rest of the week.
• Office‑provided snacks, coffee, and a modern, collaborative workspace.
• Early‑Finish Fridays: log off at 3 PM when weekly goals are achieved.

Career Growth & Learning

arenaflex is in a hyper‑growth phase, which means rapid opportunity for advancement. In this role you will:

• Gain deep exposure to AI‑driven IoT platforms and sustainability analytics.
• Work alongside senior leaders who mentor emerging talent.
• Lead multi‑site implementations that can be showcased as case studies across the industry.
• Have a clear pathway to senior customer success, account management, or solutions architecture positions.
• Participate in cross‑regional projects, expanding your professional network globally.

Culture & Values at arenaflex

Our culture is defined by six core principles that guide every decision:

• Equal Parts Head and Heart: We blend data‑driven rigor with genuine passion for food.
• Bravely Honest: Open dialogue and constructive debate are encouraged, both internally and with clients.
• People of Action: We value decisive execution, learning from failures, and iterating quickly.
• Bound by Food: Our shared love for culinary excellence fuels innovation.
• Hungry and Humble: We celebrate achievements while staying grounded and focused on the greater mission.
• People and Planet Positive: Sustainability is at the heart of everything we do, from product design to our own corporate footprint.

At arenaflex you will work in a supportive, diverse environment where each voice matters. Our Chicago office is a hub of creativity, featuring open workspaces, collaborative zones, and a community‑first mindset.

How to Apply

Ready to join a purpose‑driven company that tackles one of the most pressing challenges of our generation? Submit your resume and a brief cover letter highlighting your experience with Spanish‑speaking clients and any relevant project successes. We are looking for candidates who can start immediately, but we welcome applicants who need a short onboarding window.

Take the next step toward a rewarding career that makes a real impact on the planet. Apply today and become a catalyst for change with arenaflex!