Senior Office Productivity Suite Customer Engineer – Enterprise Solutions & Adoption at arenaflex (New York)

About arenaflex

arenaflex is a global leader in delivering cutting‑edge technology solutions, talent expertise, and innovative business processes for some of the world’s most ambitious brands. Since our founding in 2011, we have built a reputation for partnering with Fortune‑1000 organizations to drive digital transformation, increase operational efficiency, and foster a culture of continuous improvement. Our mission is simple: empower our clients with the right talent, the right tools, and the right mindset to solve today’s toughest challenges and seize tomorrow’s opportunities.

Why This Role Matters

As a Office Productivity Suite Customer Engineer with arenaflex, you will be the trusted technical advisor and adoption champion for our enterprise‑level clients. You’ll work directly with senior stakeholders to design, deploy, and optimize arenaflex’s suite of productivity applications, ensuring that each organization realizes measurable value, user satisfaction, and sustained operational excellence. This is a unique opportunity to shape the future of workplace collaboration for leading brands while advancing your own expertise in enterprise‑grade technology services.

Job Overview

Based in New York, this full‑time, salaried position offers a competitive compensation range of $90,000 – $110,000 (commensurate with experience) and a comprehensive benefits package. You will operate primarily from a home‑based office, delivering services via arenaflex’s secure virtual collaboration platform (Teams‑style). Travel is minimal, limited to occasional on‑site engagements when required.

Key Responsibilities

• Lead Standard Product Workshops – Deliver engaging virtual training sessions that introduce clients to the core capabilities of arenaflex’s Productivity Suite.
• Facilitate In‑Depth Product Reviews – Conduct “white‑board” style sessions to explore advanced features, gather feedback, and align solutions with business objectives.
• Perform Health Checks & Assessments – Evaluate existing deployments, identify optimization opportunities, and provide actionable recommendations.
• Execute Post‑Operational Reviews – Analyze implementation outcomes, measure success metrics, and document lessons learned for continuous improvement.
• Lead Upgrade & Migration Assessments – Guide clients through version upgrades, platform migrations, and modernization initiatives.
• Conduct Systems Performance Reviews – Monitor application health, troubleshoot performance bottlenecks, and ensure optimal user experience.
• Serve as Primary Technical Contact – Provide high‑visibility support, resolve escalated issues, and act as the liaison between client leadership and arenaflex technical teams.
• Drive Adoption & Change Management – Partner with client change‑management specialists to design and execute adoption strategies that maximize ROI.
• Contribute to Solution Architecture – Leverage deep product knowledge to shape solution designs that align with client infrastructure and security policies.

Essential Qualifications

• 5+ years of hands‑on experience with arenaflex Productivity Suite (including Outlook‑style email, word processing, spreadsheet, and presentation tools) in a support, consulting, or delivery role.
• Proven expertise in deploying and managing the suite via centralized management tools (e.g., SCCM‑style or MDM‑style platforms).
• Experience delivering the suite on both Windows and macOS environments, including app‑store or enterprise MDM distribution.
• Solid background with modern device management solutions (Intune‑style, MECM‑style) for application lifecycle management.
• Advanced troubleshooting skills for the entire arenaflex suite, covering configuration, performance, and integration issues.
• Demonstrated ability to work independently in fast‑paced, client‑facing environments.
• Excellent communication skills, with a track record of articulating complex technical concepts to senior business leaders under pressure.
• Strong understanding of enterprise IT environments, governance, and compliance requirements.
• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (or equivalent professional experience).
• Familiarity with ITIL, PROSCI, Six Sigma, or other structured service delivery and project management methodologies.
• Risk analysis and remediation planning experience, including the development of mitigation strategies for large‑scale rollouts.

Preferred / Bonus Skills

• Exposure to arenaflex’s broader cloud collaboration ecosystem (e.g., SharePoint‑style, OneDrive‑style, Forms‑style, Planner‑style).
• Experience with arenaflex’s cloud identity management (Azure‑style Active Directory) and associated policy frameworks.
• Knowledge of networking fundamentals, protocol analysis, and diagnostic tools (e.g., Fiddler, NetMon equivalents).
• Hands‑on experience with email migration projects, including mailbox, calendar, and contact migration.
• Proficiency in supporting document library migrations, site collections, and file‑share integrations.
• Competence in guiding Teams‑style collaboration platform migrations and add‑in integrations.
• Familiarity with business intelligence migration (Power BI‑style) and modernizing legacy Access‑style databases.
• Experience building automation workflows using Power Automate‑style tools.

Core Skills & Competencies

• Technical Acumen – Deep functional and architectural knowledge of enterprise productivity applications.
• Customer‑Centric Mindset – Ability to anticipate client needs, deliver proactive solutions, and cultivate long‑term relationships.
• Analytical Thinking – Strong problem‑solving skills with a data‑driven approach to performance optimization.
• Communication & Presentation – Clear, concise, and compelling delivery of workshops, demos, and executive briefings.
• Project Management – Skillful coordination of multi‑phase implementations, timelines, and stakeholder expectations.
• Adaptability – Comfortable navigating rapidly evolving technology landscapes and shifting client priorities.
• Team Collaboration – Ability to work cross‑functionally with sales, solution architects, and product development teams.

Benefits, Perks & Compensation

arenaflex values the well‑being and growth of its people. In addition to a competitive salary, successful candidates will enjoy a robust benefits package designed to support health, financial security, and work‑life balance:

• Medical, Dental, Vision – Comprehensive coverage for you and your dependents.
• Employee Assistance Program – Confidential counseling, coaching, and wellness resources.
• 401(k) with Company Match – Plan for a secure financial future.
• Paid Time Off & Paid Parental Leave – Generous vacation accrual and family‑friendly policies.
• Volunteer Day Off – Paid time to give back to your community.
• Life & Business Travel Accident Insurance – Additional protection for you and your loved ones.
• Professional Development Stipend – Funding for certifications, conferences, and continued education.
• Flexible Remote Work Model – Work from a home office with state‑of‑the‑art collaboration tools.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is guided by ambition, performance, and a commitment to continuous learning. As a Customer Engineer, you will have access to:

• Mentorship from senior technical leaders and solution architects.
• Pathways to senior engineering, solution consulting, or practice‑lead roles.
• Opportunities to contribute to product feedback loops and influence future arenaflex releases.
• Cross‑functional project assignments that broaden your expertise across cloud security, data analytics, and automation.
• Internal mobility programs that allow you to explore roles in sales engineering, product management, or professional services.

Culture & Work Environment

We pride ourselves on a culture built on the following core values:

• Innovation – We encourage curiosity, experimentation, and forward‑thinking solutions.
• Collaboration – Success is a team sport; we celebrate diverse perspectives and open communication.
• Integrity – Honesty, transparency, and ethical conduct guide everything we do.
• Excellence – We set high standards for ourselves and continuously raise the bar.
• People‑First – Our employees, clients, and community are at the heart of our decisions.

Our New York office, while primarily virtual, fosters a sense of community through regular virtual coffee chats, quarterly in‑person meet‑ups, and employee resource groups that support professional growth and personal well‑being.

Application Process & Next Steps

If you are passionate about helping Fortune‑1000 enterprises unlock the full potential of their productivity tools, thrive in a fast‑moving client environment, and enjoy a supportive, growth‑focused workplace, we want to hear from you. To apply, click the link below, submit your updated resume, and include a brief cover letter highlighting your most relevant experience.

Ready to make an impact at arenaflex? Apply now and join a team that turns technology into tangible business value.

Equal Opportunity Statement

arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable law. We also evaluate candidates with criminal histories in accordance with legal requirements.