Dynamic Store Customer Service Specialist – Retail Solutions & Sales Excellence in Buffalo, NY

About arenaflex – Coloring the Future

arenaflex is a leading name in the paints, coatings, and specialty solutions market. Our mission is to inspire and protect the world by delivering high‑performance products that make homes, businesses, and public spaces brighter, stronger, and more beautiful. With a heritage of innovation, quality, and community commitment, arenaflex operates a network of vibrant retail locations across the United States, each staffed by passionate professionals who bring expertise and enthusiasm to every customer interaction.

Why This Role Matters

The Store Customer Service Specialist is the frontline ambassador of arenaflex. In a bustling retail environment, you will blend product knowledge, sales acumen, and impeccable service to help customers—from DIY homeowners to professional contractors—find the perfect solutions for their projects. Your ability to listen, recommend, and resolve concerns directly influences store performance, brand reputation, and ultimately, the success of arenaflex’s mission to "color and protect what matters."

Key Responsibilities

• Customer Engagement: Greet visitors in‑store and on the phone, assess their needs, and present tailored product recommendations that align with their budgets and project goals.
• Solution Selling: Achieve monthly, quarterly, and annual sales targets by cross‑selling complementary products, promoting new lines, and upselling premium solutions.
• Technical Support: Provide accurate color matching, tinting, and mixing services using arenaflex’s state‑of‑the‑art equipment; explain product features, application methods, and safety guidelines.
• Transaction Management: Process sales orders, returns, and exchanges swiftly and accurately, adhering to company policies and safeguarding cash handling procedures.
• Merchandise upkeep: Keep shelves stocked, displays attractive, and the sales floor organized; rotate inventory to showcase new arrivals and seasonal promotions.
• Inventory Control: Conduct regular stock counts, record discrepancies, and follow loss‑prevention protocols to maintain optimal inventory levels.
• Delivery Assistance: Load and unload trucks, assist drivers with route planning, and occasionally accompany deliveries to ensure customers receive the right products on time.
• Problem Resolution: Address customer complaints with empathy and efficiency, escalating issues when necessary to ensure complete satisfaction.
• Continuous Learning: Stay current on product innovations, application techniques, and industry trends through ongoing training and self‑directed study.
• Team Collaboration: Share best practices with peers, support new hires, and contribute ideas that improve store performance and customer experience.

Essential Qualifications

• Minimum age of 18 years.
• Legal authorization to work in the United States without the need for sponsorship now or in the future.
• Valid, unrestricted driver’s license.
• Physical ability to lift up to 50 lb frequently and up to 70 lb occasionally, retrieve items from shelves, and stand for extended periods.
• Willingness to work a flexible schedule that may include evenings, weekends, and occasional overtime.

Preferred Qualifications & Experience

• High school diploma or GED (or equivalent).
• At least one year of experience in retail, delivery, or a customer‑focused role.
• Prior experience selling paint, coatings, or related home‑improvement products.
• Hands‑on experience operating tinting and mixing equipment.
• Fluent in English and conversational ability in Spanish or another language is a strong advantage.

Core Skills & Competencies

• Communication: Clear, courteous, and persuasive verbal and written skills to explain technical information to a diverse audience.
• Active Listening: Ability to understand customer needs, ask insightful questions, and propose appropriate solutions.
• Sales Acumen: Goal‑oriented mindset with proven ability to meet or exceed targets.
• Attention to Detail: Precise handling of formulas, work orders, and inventory records.
• Problem‑Solving: Calm and resourceful when handling complaints or unexpected situations.
• Team Spirit: Collaborative attitude, willingness to assist coworkers, and openness to feedback.
• Technical Aptitude: Comfort using point‑of‑sale (POS) systems, inventory software, and tinting mixers.
• Physical Stamina: Ability to perform manual tasks safely and efficiently.

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly wage that reflects experience, skill level, and geographic market considerations. In addition to base pay, eligible team members receive performance‑based incentives tied to sales achievements.

Comprehensive benefits include:

• Medical, dental, and vision coverage with multiple plan options.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Short‑ and long‑term disability protection.
• Retirement savings plans with company matching contributions.
• Paid time off—including vacation, personal days, holidays, parental leave, and medical leave.
• Employee discount on arenaflex products for home projects.
• Access to wellness programs, employee assistance services, and continuous learning resources.

All benefits are designed to support your health, financial security, and work‑life balance.

Career Growth & Development

arenaflex invests heavily in the professional advancement of its associates. As a Store Customer Service Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your product knowledge and sales expertise.
• Ongoing training modules covering emerging paint technologies, color theory, and advanced customer service techniques.
• Opportunities to advance into supervisory, management, or specialty roles such as Color Consultant, Store Manager, or Regional Sales Trainer.
• Cross‑functional exposure to wholesale operations, supply chain logistics, and corporate marketing initiatives.
• A clear career roadmap with defined milestones and performance reviews.

Work Environment & Culture at arenaflex

Our retail locations are vibrant, safety‑focused spaces where teamwork, respect, and diversity are celebrated. Key cultural pillars include:

• Inclusivity: A welcoming atmosphere for employees of all backgrounds, genders, ages, and abilities.
• Community Engagement: Participation in local charitable events, DIY workshops, and neighborhood improvement projects.
• Recognition: Regular acknowledgment of individual and team achievements through awards, shout‑outs, and incentive programs.
• Safety: Strict adherence to health and safety protocols, including regular audits, training, and emergency preparedness.
• Innovation: Encouragement to suggest process improvements, new product ideas, and service enhancements.

Application Process – Your Path to Joining arenaflex

Step 1 – Online Application

Visit the arenaflex Careers portal, create a profile, and upload your resume. Take a few minutes to tailor your application to the qualifications listed above.

Step 2 – Digital Interview

Qualified candidates will receive an invitation to complete a brief video interview using our secure HireVue platform. You can record responses at a time that works for you, but we ask that you submit within seven days of the invitation.

Step 3 – In‑Store Interview

Successful video interviewees will be invited to meet with the store leadership team at one of our Buffalo locations. This face‑to‑face interview allows us to assess fit, demonstrate store operations, and answer any questions you may have.

Equal Opportunity Commitment

arenaflex is proud to be an Equal Employment Opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, pregnancy, or any other protected characteristic. We also support the recruitment of protected veterans and individuals with diverse backgrounds.

Join arenaflex – Color Your Career

If you thrive in a fast‑paced retail setting, enjoy helping people bring their visions to life, and are eager to grow within a forward‑thinking organization, we invite you to apply today. Bring your enthusiasm, dedication, and passion for service to arenaflex, and together we will create brighter, more resilient spaces for our communities.

Ready to make a difference? Submit your application now and start your journey with arenaflex!