Uniformed Loss Prevention & Customer Service Associate – Retail Safety and Guest Experience Specialist (Yonkers, NY)

Join arenaflex – A Global Leader in Off‑Price Retail

At arenaflex, every day is an opportunity to grow, explore new possibilities, and achieve personal and professional milestones. As a Fortune 100 powerhouse and the world’s premier off‑price retailer, arenaflex operates a vibrant network of stores, distribution centers, and corporate offices across the globe. Our culture celebrates diversity, fuels collaboration, and puts employee development at the forefront. Whether you’re contributing on the shop floor, supporting logistics, or innovating from a corporate hub, you’ll find a dynamic environment where your ideas matter and your career can thrive.

Position Overview – Uniformed Loss Prevention & Customer Service Associate

Located in the bustling community of Yonkers, NY, the Uniformed Loss Prevention & Customer Service Associate plays a critical role in safeguarding the store environment while delivering an outstanding shopping experience. Reporting directly to the District Loss Prevention Manager and working hand‑in‑hand with store leadership, you will serve as a visible deterrent to potential loss, uphold brand integrity, and ensure that every guest feels safe, welcomed, and valued.

Core Responsibilities

• Visual Deterrence & Presence: Maintain a professional stance at the designated front‑of‑store or department area, providing a visible reminder that loss prevention is active.
• Uniform Compliance: Wear the complete arenaflex‑approved uniform, including a body‑worn camera, to capture incidents and enhance accountability.
• Customer Interaction: Greet guests courteously, answer basic inquiries, and direct them to the appropriate store associate or manager via a company‑issued radio.
• Incident Observation & Reporting: Vigilantly observe, document, and report any suspicious behavior, theft attempts, or critical incidents to loss prevention leadership and store management using AIIM Case Management.
• Emergency Preparedness: Review and become proficient with the Store Emergency Response Guide; assist in executing emergency protocols when necessary.
• Closing Safety Sweep: Partner with a member of management to conduct a thorough safety sweep at the close of each shift, ensuring all merchandise and assets are secured.
• Policy Adherence: Consistently apply arenaflex policies, procedures, and cultural values in every interaction and decision.
• Collaboration with Store Teams: Build strong partnerships with sales associates, department leads, and store management to create a seamless loss‑prevention and customer‑service workflow.
• Continuous Improvement: Provide feedback on store layout, signage, and processes that could enhance loss‑prevention effectiveness and guest satisfaction.
• Additional Duties: Perform other tasks as assigned, including special projects, training sessions, and seasonal initiatives.

Essential Qualifications

• Strong verbal and written communication skills, with the ability to convey information clearly and respectfully.
• Excellent judgment and decision‑making abilities, particularly in high‑stress or time‑sensitive situations.
• Demonstrated initiative and the capacity to work independently while remaining a cohesive team member.
• Effective time‑management and organizational skills; ability to prioritize tasks in a fast‑paced retail setting.
• Physical stamina to stand for extended periods and conduct regular patrols throughout the store.
• 0–2 years of retail, customer‑service, or security experience (experience in a retail environment is a plus).
• Basic proficiency with radios, mobile devices, and incident‑reporting software.
• Willingness to undergo background checks and comply with arenaflex’s safety and compliance standards.

Preferred Qualifications & Attributes

• Previous experience in loss prevention, loss‑audit, or a related security role.
• Certification in first aid, CPR, or emergency response training.
• Knowledge of retail merchandising and store layout principles.
• Fluency in languages spoken within the local community (e.g., Spanish) to enhance guest communication.
• Demonstrated ability to de‑escalate confrontational situations with professionalism.

Skills & Competencies for Success

• Observational Acuity: Ability to notice subtle cues and potential threats in a bustling retail environment.
• Customer‑Centric Mindset: Balancing safety goals with the need to provide a welcoming, enjoyable shopping experience.
• Technical Literacy: Comfortable using body‑worn cameras, handheld radios, and case‑management software.
• Collaboration: Strong partnership skills with store associates, management, and corporate loss‑prevention teams.
• Integrity & Confidentiality: Upholding the highest standards of ethical conduct and privacy.
• Adaptability: Flexibility to adjust to shifting store priorities, seasonal traffic spikes, and evolving security protocols.

Career Growth & Learning Opportunities

arenaflex is committed to fostering long‑term career trajectories for its associates. As a Uniformed Loss Prevention & Customer Service Associate, you will have access to:

• Comprehensive onboarding and mentorship programs that pair you with seasoned loss‑prevention professionals.
• Ongoing training modules covering advanced surveillance techniques, conflict resolution, and leadership development.
• Opportunities to advance into supervisory or management roles within the loss‑prevention function, corporate security, or broader retail operations.
• Eligibility for internal job postings across the arenaflex network, including positions at distribution centers, corporate offices, and other retail locations.
• Support for continuing education, certifications, and professional credentials related to security and retail management.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $16.50 to $18.60, determined by experience, skill set, and relevant qualifications. In addition to a base salary, qualified associates enjoy a robust benefits suite, including:

• Associate discount on arenaflex merchandise.
• 401(k) plan with company match and optional employee contributions.
• Medical, dental, and vision coverage, with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance, short‑term and long‑term disability protection.
• Paid parental leave, paid holidays, vacation, and sick leave.
• Employee Assistance Program (EAP) for personal and professional support.
• Wellness incentives such as smoking cessation programs, pet and legal insurance, and auto/home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for helping bring great talent into the arenaflex family.

Work Environment & Culture at arenaflex

Our stores are bustling community hubs where teamwork, respect, and safety converge. As part of the arenaflex family, you will experience:

• An open‑door leadership philosophy that encourages ideas and feedback from every level.
• A diverse, inclusive workplace that celebrates individuality and promotes equitable opportunities.
• Regular employee engagement events, recognition programs, and celebrations of milestones.
• State‑of‑the‑art technology tools that empower you to perform your duties efficiently.
• A supportive environment that values work‑life balance, offering flexible scheduling where feasible.

Commitment to Equality & Inclusion

arenaflex considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other characteristic protected by law. Reasonable accommodations are provided to qualified individuals with disabilities, and we encourage candidates with arrest or conviction records to apply.

Ready to Make a Difference?

If you thrive in a dynamic retail setting, have a keen eye for detail, and are passionate about delivering a safe yet welcoming shopping environment, we want to hear from you. Join arenaflex’s dedicated team in Yonkers, NY, and become a cornerstone of our loss‑prevention and customer‑service excellence.

How to Apply

Submit your application through the official arenaflex careers portal or click the link below. Please include a current résumé and a brief cover letter outlining why you’re an ideal fit for the Uniformed Loss Prevention & Customer Service Associate role.

Apply for the Uniformed Loss Prevention & Customer Service Associate position now!

embark on a rewarding journey with arenaflex—where safety, service, and career growth go hand‑in‑hand.