Customer Service Parts Coordinator – Parts Management & Client Support Specialist at arenaflex – Nazareth, PA

About arenaflex – Driving Excellence in Transportation & Logistics Solutions

arenaflex is a leading provider of innovative transportation, logistics, and supply‑chain solutions across North America. With a heritage rooted in reliability, safety, and customer‑centric service, arenaflex empowers businesses of all sizes to move goods efficiently while reducing total cost of ownership. Our expansive network of service centers, maintenance facilities, and technology platforms enables us to deliver end‑to‑end support for fleets, equipment, and parts. As we continue to grow, we are seeking dedicated professionals who share our passion for exceptional service and continuous improvement.

Position Overview – Customer Service Parts Coordinator

Located in Nazareth, PA, the Customer Service Parts Coordinator plays a pivotal role in the seamless flow of parts from suppliers to customers. Reporting to the Parts Operations Manager, you will act as the primary liaison between internal teams, external vendors, and end‑users, ensuring that every part request is processed accurately, on time, and with the highest level of professionalism. This role blends strong communication, meticulous organization, and a solid understanding of inventory management to support arenaflex’s commitment to exceptional customer experiences.

Key Responsibilities

• Order Processing & Fulfillment: Receive, review, and validate parts requisitions from internal departments and external customers; enter orders into the ERP system with precision.
• Vendor Management: Coordinate with approved suppliers to confirm availability, lead times, and pricing; expedite orders when necessary to meet service level agreements.
• Inventory Control: Monitor stock levels, perform regular cycle counts, and flag low‑stock items for replenishment to prevent backorders.
• Customer Communication: Provide timely updates on order status, anticipated delivery dates, and any exceptions; handle inquiries via phone, email, and the internal ticketing system.
• Documentation & Compliance: Ensure all transactions are documented according to arenaflex’s audit standards, including accurate record‑keeping of invoices, packing slips, and warranty information.
• Problem Resolution: Investigate and resolve discrepancies such as incorrect shipments, damaged goods, or billing issues, collaborating with the logistics and finance teams.
• Continuous Improvement: Identify process bottlenecks and propose enhancements to streamline parts flow, reduce cycle time, and improve overall customer satisfaction.
• Collaboration: Work closely with the Service Technicians, Warehouse Staff, and Sales Representatives to align parts availability with service schedules and sales commitments.

Essential Qualifications

• High school diploma or GED required; associate’s degree in Business Administration, Supply Chain Management, or related field preferred.
• Minimum of 2 years of experience in parts coordination, customer service, or inventory control within a logistics, automotive, or equipment‑rental environment.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word) and familiarity with ERP systems such as SAP, Oracle, or arenaflex’s proprietary platform.
• Strong written and verbal communication skills; ability to convey complex information clearly to diverse audiences.
• Exceptional attention to detail and accuracy when entering data and processing orders.
• Effective time‑management and multitasking abilities; capable of prioritizing tasks in a fast‑paced environment.
• Customer‑focused mindset with a proven track record of delivering high‑quality service.
• Eligibility to work in the United States without sponsorship.

Preferred Qualifications & Additional Assets

• Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration.
• Experience with barcode scanning technology, RF‑ID tracking, or automated warehouse systems.
• Knowledge of transportation industry regulations, warranty policies, and parts catalog structures.
• Certification such as APICS CPIM, CSCP, or a similar supply chain credential.
• Previous experience in a unionized environment or familiarity with collective bargaining agreements.
• Fluency in a second language (e.g., Spanish) to support a diverse customer base.

Core Skills & Competencies for Success

• Analytical Thinking: Ability to interpret inventory data, identify trends, and make data‑driven decisions.
• Problem‑Solving: Proactive approach to addressing issues before they impact customer service.
• Collaboration: Strong teamwork orientation, leveraging cross‑functional relationships to achieve shared goals.
• Adaptability: Comfort with evolving processes, technology upgrades, and shifting workload demands.
• Professionalism: Maintains a courteous, respectful demeanor with customers, vendors, and colleagues at all times.

Career Growth & Learning Opportunities at arenaxflex

arenaflex is committed to the professional development of its employees. As a Customer Service Parts Coordinator, you will have access to:

• Structured mentorship programs pairing you with seasoned supply‑chain leaders.
• Internal training modules covering advanced ERP usage, lean inventory techniques, and customer‑experience excellence.
• Tuition reimbursement for relevant certifications and degree programs.
• Clear career pathways toward roles such as Parts Supervisor, Inventory Analyst, or Operations Manager.
• Opportunities to participate in cross‑departmental projects that broaden your skill set and visibility within the organization.

Work Environment & Culture at arenaflex

Our Nazareth facility offers a collaborative, safety‑first workplace where every team member is valued. Highlights include:

• Modern workstations equipped with dual monitors and ergonomic accessories.
• A supportive leadership team that encourages open communication and idea sharing.
• Regular team‑building events, safety briefings, and recognition programs.
• Commitment to diversity, equity, and inclusion, ensuring a welcoming atmosphere for all employees.
• Convenient parking and easy access to public transportation routes.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $21 to $23 per hour**, commensurate with experience and performance. In addition to base pay, eligible employees receive: