**Experienced Customer Service Associate – Delivering Exceptional Experiences in Egg Harbor City, NJ at arenaflex**
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Associate to join our team in Egg Harbor City, NJ. As a Customer Service Associate at arenaflex, you will be the face of our brand, providing top-notch service to our customers and helping to drive sales growth.
**About arenaflex**
arenaflex is a leading convenience store chain that has been serving the community for over 50 years. We pride ourselves on our commitment to customer satisfaction, quality products, and exceptional service. Our stores are more than just a place to grab a quick bite or fill up on gas – they're a gathering place for friends and family, a hub for community events, and a symbol of convenience and reliability.
**Job Description**
As a Customer Service Associate at arenaflex, you will be responsible for providing exceptional customer service, operating the cash register, stocking shelves, preparing food and beverages, and maintaining a clean and safe store environment. You will work closely with our management team to ensure that our customers receive the best possible experience, every time.
**Key Responsibilities:**
* Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner.
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
* Maintain proper cash levels in the register drawer and change machines, and activate fuel and gift cards as needed.
* Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
* Perform customer fuel transactions and monitor activities at the fuel court, stopping fuel pumps if necessary.
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
* Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times, and ensure coffee thermals are filled and working properly.
* Ensure the proper execution of assigned foodservice and beverage programs and procedures.
* Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
* Follow proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding.
* Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
* Complete all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
**Essential Functions:**
* Ability to work well individually as well as in a team environment.
* Good communication skills.
* Excellent customer service skills.
* Ability to learn FSRA process and procedures and demonstrate on a daily basis.
* Ability to work overtime as needed.
* Ability to multi-task in a fast-paced environment.
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures.
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
* Must be able to lift and carry up to 35 lbs.
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
* Must be at least 16 years old.
* Must have reliable transportation.
* Must wear slip-resistant shoes at all times.
* Must be able to tolerate exposure to cleaning products.
**Basic Qualifications:**
* Pursuit of or high school diploma or equivalent, preferred.
* Prior food service and/or customer service experience preferred.
**What We Offer:**
* Competitive hourly rate.
* Opportunities for advancement and professional growth.
* Comprehensive training program to help you develop your skills and knowledge.
* A fun and dynamic work environment with a team of dedicated and passionate individuals.
* Discounts on arenaflex products and services.
* Opportunities for overtime and bonuses.
* A safe and healthy work environment.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex in Egg Harbor City, NJ.
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