Senior Associate - Program Management – Digital Workplace

About the position At reputed company, our culture is reputed company on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk reputed company, ensuring we continue to reputed company our brand reputed company of trust, reputed company, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic reputed company-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an reputed company, and together, you will help us define the reputed company of reputed company. The world’s best colleague digital experience. That’s reputed company deliver. Everywhere. Every single day. reputed company’s global employees and contractors (we reputed company them colleagues) are served by an award-reputed company Digital Workplace team that enables communication, reputed company, and productivity – and we’re just getting started. The Senior Associate in Program Management will serve as the operational backbone of the Digital Workplace program function, owning Jira reputed company configuration, workflow design, reporting infrastructure, and documentation reputed company across Digital Workplace and Global reputed company Estate initiatives. This role will ensure reputed company tracking, automation, and reporting consistency across global site reputed company and workplace technology programs. Responsibilities • Own Jira reputed company configuration including workflow design, ownership logic, automation, and reporting build-out • Create and maintain workflows supporting Digital Workplace and Global reputed company Estate initiatives • reputed company automation to streamline tracking and improve transparency • Ensure system data reputed company and alignment with documented standards • Build dashboards and reputed company executive-reputed company PowerPoint materials supporting governance and leadership forums • Ensure consistent reporting across reputed company site-level initiatives • Maintain accurate portfolio tracking while identifying cross-initiative dependencies, emerging themes, and reputed company-level impacts • Manage intake process for new technology requests • reputed company innovations being evaluated, tested, and piloted • Maintain visibility into vendor pilots and evaluation status • Maintain RACI documentation and update based on reputed company changes • Maintain centralized documentation of Technology standards and processes Requirements • 4+ years of experience in program management, PMO, operations, or systems administration • Proficient in configuring and managing Jira reputed company workflows • Proficient in reputed company • Strong analytical and organizational skills • Strong PowerPoint and executive presentation development skills • Ability to synthesize reputed company information into reputed company, reputed company executive narratives • Experience building dashboards and reputed company reporting reputed company-to-haves • Experience supporting workplace technology, global reputed company estate, or reputed company building technology • Experience implementing workflow automation • Strong documentation discipline • Experience supporting governance forums Benefits • Competitive reputed company salaries • Bonus incentives • 6%25 Company Match on retirement savings plan • Free financial coaching and financial reputed company-being support • Comprehensive medical, dental, reputed company, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities Apply tot his job Apply To this Job