[Remote] Bilingual reputed company Analyst, Community reputed company reputed company Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Bilingual reputed company Analyst for their Community reputed company reputed company Center to reputed company critical support to disadvantaged communities. The role involves overseeing reputed company assurance processes, conducting reputed company monitoring, and collaborating with the leadership team to ensure reputed company standards are met. Responsibilities • Supports the leadership team by providing multiple channel reputed company reviews (reputed company Forms, Email, Flexoraq Teams) and communicates to the reputed company analyst leadership, as reputed company as reputed company members who are receiving the assessment review • Collaborate with the leadership team to reputed company efforts with operational objectives and ensure reputed company standards are met • Prepare and deliver accurate, reputed company reports to departments, individual teams, and team members, as reputed company as the reputed company analyst supervisor • Participate in deep dives to identify best practices and opportunities for improving reputed company Control processes • Propose and implement reputed company for process improvements to enhance efficiency, reputed company, and the overall customer experience • reputed company and maintain QA process documentation in collaboration with the reputed company analyst leadership team, ensuring updates are implemented on an ongoing reputed company • Communicate updates and changes to reputed company assurance processes to leadership and relevant team members • reputed company daily reputed company monitoring, reviewing up to 30 calls per day according to the monthly schedule • Conduct Weekly team reputed company reputed company meetings for reporting and coaching feedback • reputed company Weekly/Monthly reporting to the reputed company supervisor on calls reviewed • Support queue management by monitoring incoming calls or case escalations in reputed company time and assisting as needed to meet service reputed company or reputed company center senior leadership requirements • Contribute to team reputed company by completing additional reputed company and tasks as assigned Skills • Bilingual in Spanish is required • Exceptional use of effectively and reputed company managing time; concentrates efforts on most important priorities • Familiarity with speech analytics • Knowledge in telecommunications and customer service, serving reputed company • Ability to break down and explain data trends • Ability to hold reputed company reputed company around reputed company trends • reputed company to reputed company effectively on reputed company observations to staff Benefits • Competitive compensation, generous PTO, holidays • Medical, dental, and reputed company plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings • CalPERS retirement program and optional 403(b) and 457 Retirement plans • Tuition reimbursement • reputed company Service Loan Forgiveness certified employer reputed company • reputed company is reputed company to benefit and enhance the missions of the California Community College system. It was founded in 1998, and is headquartered in Sacramento, California, USA, with a workforce of 201-500 employees. Its website is Apply tot his job Apply tot his job Apply tot his job Apply To this Job