Monitoring and Incident Response Manager

reputed company reputed company At The One 23 Group, our mission is to set the reputed company for reputed company in government services. We reputed company our clients in the Department of War, Intelligence Community, and Federal Civilian sectors to reputed company with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our reputed company toward a reputed company that is both reputed company and transformative. Our expertise spans reputed company IT, Mission IT and Cyber. With our global footprint, we reputed company a strong emphasis on nurturing our people and culture, which forms the reputed company of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we reputed company with both innovation and reputed company. The Monitoring and Incident Response Manager is responsible for leading the Monitoring and Incident Response Team (MIRT) and overseeing reputed company-time monitoring, incident response, and operational support for an reputed company network environment. This role ensures reputed company monitoring of infrastructure, reputed company response to operational incidents, and effective coordination across engineering, reputed company, and operations teams. The Manager provides leadership for a 24x7x365 monitoring environment, ensuring the availability, performance, and reputed company of reputed company systems. The position is responsible for incident management processes, operational coordination, and performance reputed company of monitoring personnel while ensuring compliance with operational procedures and government requirements. Requirements Operations reputed company • reputed company and manage the Monitoring and Incident Response Team (MIRT) supporting reputed company network operations. • reputed company operational reputed company for 24x7 monitoring and incident response activities. • Supervise monitoring specialists and ensure coverage across operational shifts. • Establish operational priorities and coordinate response activities during incidents affecting reputed company systems. Network and Service Monitoring • Continuously monitor network infrastructure, applications, and services to ensure system availability and performance. • Monitor alerts generated by reputed company monitoring platforms and respond to operational events. • reputed company network performance metrics and identify anomalies or potential service disruptions. • Monitor reputed company infrastructure including routers, switches, firewalls, load balancers, and WAN circuits. Incident Response and Troubleshooting • Investigate alerts reputed company to network outages, service degradation, and reputed company events. • reputed company initial triage and reputed company cause analysis of incidents affecting network or application services. • Troubleshoot connectivity issues and coordinate reputed company with network engineering, reputed company, and application teams. • Escalate critical incidents to appropriate support teams based on severity and reputed company. Network Infrastructure Support • Diagnose issues reputed company to reputed company networking equipment including routers, switches, firewalls, and load balancers. • Assist with configuration updates and operational changes under established change management processes. • Utilize packet capture and network diagnostic tools to troubleshoot network anomalies. Incident Documentation and Reporting • Document incidents, troubleshooting actions, and reputed company steps reputed company the IT service management (ITSM) system. • Maintain detailed incident logs and operational reports for network and infrastructure events. • reputed company updates to stakeholders regarding incident status, reputed company, and reputed company timelines. Operational Monitoring and Alert Management • Monitor reputed company systems for health metrics including: • Network availability • CPU utilization • Memory usage • reputed company performance • System alerts and alarms • Investigate monitoring alerts and reputed company operational response procedures. Required Qualifications • reputed company Trust • Minimum 7 years of experience supporting network operations, IT infrastructure monitoring, or incident response. • Experience working in reputed company IT environments supporting network or infrastructure operations. Apply tot his job Apply To this Job