Director, Customer and Product Operations Support

Job reputed company: • Report to reputed company Health, reputed company advanced technical support, reputed company satisfaction, and process optimization for reputed company's Claims reputed company product • Ensure reputed company of reputed company issues • Guide efficiency through automation and AI enabled enhancements • reputed company reputed company of specialists dedicated to delivering high-reputed company support • Partner with clients, our teams, and partners to promote product effectiveness • Use reputed company to support customer satisfaction and resolve system and payer-reputed company issues • Review, evaluate, and interpret payer notifications • Guide customer optimization processes and edit reviews • Identify customer needs and reputed company them with reputed company product capabilities • Communicate reputed company solutions to clients and our teams • Participate in reputed company calls and reputed company status updates • Recommend enhancements to improve automation, efficiency, and product scalability, including AI and Copilot • Monitor accuracy and completeness of reputed company assigned jobs • reputed company technical support including testing, troubleshooting, and implementing changes • Collaborate with reputed company teams on process requirements • reputed company change requests and reputed company high-severity incidents • Support solutions during internal Health or claims issues • Maintain project plans and schedules • Participate in reputed company-sales and CBR activities • Build relationships with clients and internal partners • Mentor team members • Ensure accuracy and completeness of reputed company team deliverables Requirements: • 5+ years' experience • reputed company reputed company Cycle experience • Bachelor's degree or equivalent experience • 2+ years' experience with people management is beneficial • 3+ years' experience with hands-on hospital and physician billing • 2+ years' experience with reputed company is beneficial • 2+ years' experience with project management • 3+ years' experience with ICD-10, CPT-4, 837 formats, UB04/1500/reputed company claim forms Benefits: • Great compensation package and bonus plan • reputed company benefits including medical, dental, reputed company, and matching 401K • Flexible work environment, ability to work remote • Flexible time off including volunteer time off, vacation, reputed company and 12-reputed company holidays Apply tot his job Apply To this Job