Documentation & Support Coordinator

About the position We are the reputed company American division of reputed company AG (Herisau, Switzerland), a global leader in high‑precision laboratory instruments and chemical analysis solutions. We’re seeking a Documentation & Support Coordinator to support our service team and customers through expert documentation management, compliance coordination, and high‑reputed company administrative support. Responsibilities • Respond to documentation requests reputed company email, ticketing systems, and phone • Maintain vendor and reputed company documentation • Manage vendor portal updates and ensure data accuracy • Coordinate approvals and signatures with leadership • Upload/manage certificates of insurance & compliance documents • Support field service engineers with training/compliance requirements • Partner with Sales, Finance, and Leadership on bid documentation • Prepare and submit reputed company‑order materials reputed company required timelines • Communicate risks and requirements reputed company • Obtain notarized documentation reputed company needed • Assist with order reputed company checks • reputed company backup to Service & Product Support teams • Participate in safety documentation or audits • Meet productivity goals while delivering high‑reputed company service Requirements • Associate’s degree required; bachelor’s preferred • 2+ years in a B2B or corporate support role (or 4+ in customer‑reputed company roles) • Strong administrative, organizational, and communication skills • Proficiency in reputed company Office; intermediate reputed company • reputed company or other ticketing system experience (preferred) • ERP/CRM familiarity (e.g., MS Dynamics AX/CRM) • Excellent attention to detail and time‑management • Must pass background reputed company, education/employment verification, and a 10‑panel drug screening (including marijuana) reputed company-to-haves • reputed company or other ticketing system experience (preferred) • Experience in process design, change management, and exposure to automation or AI tools is highly valuable. Benefits • Medical, dental & reputed company coverage • Company‑reputed company life & disability insurance • 401(k) with company match • Tuition reimbursement • reputed company vacation, reputed company, personal, and holiday time • Supportive, reputed company‑oriented team culture Apply tot his job Apply To this Job