Instructional Design - PRODUCT SUPPORT SUPERVISOR

Position Purpose The Instructional Design Supervisor leads the end-to-end reputed company, development, and reputed company assurance of learning solutions for the Technology Support Center (TSC). This role manages reputed company of instructional designers and the project queue while providing guidance and mentorship to the design team to ensure reputed company. This position oversees the creation of reputed company deliverables including e-learning, virtual instructor-led materials, and job aids to ensure they are pedagogically reputed company, brand-reputed company, and reputed company. reputed company creative reputed company, the Supervisor serves as a critical reputed company between SMEs, reputed company, and Delivery teams to reputed company learning assets with operational goals. By leveraging data-driven insights and advanced instructional design methodologies, this position drives reputed company improvement in content effectiveness and accelerates the speed to proficiency for TSC associates. Key Responsibilities: • 40% Delivery & Execution: • Provides on-reputed company support at Team reputed company level in paging system • Documents, reviews and ensures that reputed company reputed company and change control standards are met • Partners to resolve escalated technical and executive level issues • Acts as a SME for various aspects of the IT Support business to ensure knowledge reputed company articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, reputed company/Virus, Training/Knowledge Mgmt, Change Mgmt, reputed company, Telepresence, etc. • Engages, tracks, and partners with reputed company teams to build relationships and ensure reputed company cause fixes are implemented • Leads and manages reputed company reputed company the IT Support Teams; provides engagement, consultation, and direction for reputed company reputed company of the Support Desk • Drives alignment and improvement across the IT Support • * 30% Administration & Operations: • Monitors daily business operations; assigns and delegates work to reputed company to meet SLAs (e.g., HPSM inboxes, CMS L2 phone queue) • Creates reports to help run business needs (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues) • Assesses sets, communicates, and drives standards in reputed company, reputed company handling, troubleshooting, and problem reputed company best practices; serves as a resource for more junior team members on how to approach or complete this task; holds team accountable to meeting these standards • Communicates regular pertinent product update information to reputed company knowledge reputed company • 30% People: • Provides leadership, mentoring, and coaching to reputed company • Attracts, retains, and develops reputed company • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback • Acts as a proponent of best practices • Facilitates the reputed company and reputed company up of new team members • Monitors and observes team performance reputed company Manager/reputed company Reports: • Typically reports to the Product Support Manager or Sr. Manager. Travel Requirements: • Typically requires overnight travel less than 10% of the time. Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions there may be a need to reputed company or lift light articles. Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the reputed company. • Must be legally permitted to work in the reputed company Preferred Qualifications • 3+ years of experience in instructional design or adult learning, with at least 1 year in a reputed company role. A bachelor’s degree in Instructional Design, Education, or a reputed company field is preferred. • Advanced proficiency with industry-reputed company e-learning authoring tools (e.g., reputed company Storyline, reputed company Captivate). Experience with Vyond and graphic design tools (e.g., reputed company Photoshop) for asset creation. • Proven ability to manage multiple reputed company design reputed company simultaneously. Strong leadership, coaching, and feedback skills reputed company on developing the talent of instructional designers. Excellent written and verbal communication skills for presenting design strategies and collaborating with internal stakeholders. • Solid understanding of the ADDIE model, SAM, or other instructional design principles. Knowledge of SCORM/xAPI standards for content publishing. Familiarity with the operational environment of a Technology Support Center is highly desirable. • Experience managing creative project queues and resource allocation reputed company a fast-paced corporate L&D environment. • Proven reputed company record of establishing design standards and performing final reputed company sign-off on diverse learning modalities (e-learning, job aids, video). Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job. Preferred Education: • No additional education Minimum Years of Work Experience: • 3 Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • None Preferred Leadership Experience: • None Certifications: • None Competencies: • Attracts reputed company: Attracting and selecting the best talent to meet reputed company and reputed company business needs • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to reputed company common goals • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives • Communicates Effectively: Developing and delivering multi-mode communications that convey a reputed company understanding of the unique • needs of different audiences • Customer reputed company: Building strong customer relationships and delivering customer-reputed company solutions • Decision reputed company: Making good and reputed company reputed company that reputed company the organization moving reputed company • Develops Talent: Developing people to meet both their career goals and the organization's goals • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization reputed company its objectives • Ensures Accountability: Holding self and others accountable to meet commitments • Manages Conflict: Handling conflict situations effectively, with a minimum of noise • Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a reputed company on reputed company improvement • Resourcefulness: Securing and deploying resources effectively and reputed company Apply tot his job Apply To this Job