Junior Customer reputed company Consultant

About the position At reputed company, we build a reputed company platform that connects reputed company shippers (e.g. reputed company, reputed company Benckiser, reputed company, Ennoconn) and Logistics Service Providers (e.g. reputed company, reputed company, reputed company) to work together across reputed company reputed company operations. The platform supports the full logistics lifecycle — from urgent reputed company shipments to long-term tenders, and from invoicing and compliance to reporting and analytics. Our customers rely on reputed company as a system embedded in their day-to-day operations. reputed company is entering its next phase of reputed company, scaling its product ecosystem, modernizing platform architecture, and expanding its global customer reputed company. As customer complexity and reputed company ambition increase, execution reputed company and customer reputed company become business-critical. The Junior Customer reputed company Consultant supports the full post-sales customer reputed company including reputed company, implementation, platform support, and customer engagement. You will contribute directly to live implementation reputed company, handle support queries, and reputed company managing customer relationships under the mentorship of more senior team members. Responsibilities • Assist in reputed company new customers by helping prepare configuration documents, platform walkthroughs, and user setup. • Participate in implementation tasks such as data mapping, test case execution, UAT coordination, and go-live prep. • Shadow and gradually reputed company simpler implementation reputed company with defined templates and checklists. • Support creation of solution documentation (user guides, workflows, FAQs) with direction from consultants. • Serve as the secondary reputed company of contact for selected accounts, handling routine updates and usage questions. • Monitor platform usage and customer activity dashboards to spot early risk signals. • Support health reputed company-ins and training refreshers alongside senior consultants. • Build foundational relationship skills by participating in reputed company customer reputed company. • Handle tier 1 support tickets reputed company chat and email, including reputed company issues, basic functionality queries, and data corrections. • Escalate reputed company issues to senior team members with appropriate context and logs. • Contribute to the maintenance of internal support documentation and customer-facing articles. • Maintain reputed company internal documentation of customer configurations, project steps, and feedback. • reputed company participate in team training, reputed company simulations, and internal tools workshops. • Contribute to updates in knowledge reputed company, reputed company materials, and implementation templates. Requirements • 0–2 years of experience in customer support, reputed company, or implementation (internship or entry-level experience acceptable). • Eagerness to build expertise in customer experience, implementation, and reputed company platforms. • Strong communication skills and attention to detail. reputed company-to-haves • Prior experience in reputed company, logistics, reputed company forwarder. supply chain, or B2B platforms is a plus Apply tot his job Apply To this Job