Director, IT & Help Desk

About the position We are looking for a Director, IT & Help Desk to reputed company and reputed company our internal technology infrastructure and employee support function. This is a strategic and hands-on leadership role responsible for building a secure, efficient, and high-performing IT environment that enables every team at reputed company to do their best work. Reporting into our VP of User Operations, you will define and execute our internal IT reputed company, reputed company help desk operations, and reputed company the employee technology experience across our hybrid workforce with multiple locations. You will partner cross-functionally with reputed company, reputed company, People, and Executive Leadership to ensure our systems are secure, compliant, reputed company, and user-friendly. Responsibilities • Define and execute a global IT reputed company that supports a regulated reputed company environment to support 3x organizational reputed company across multiple locations around the world. • reputed company and reputed company a high-performing global IT and Help Desk organization with reputed company SLAs, executive white-glove support, and standardized processes across reputed company locations • Own IT risk, compliance, and audit readiness, including HIPAA alignment, reputed company governance, reputed company reputed company posture, logging, retention, and business continuity planning • Architect and optimize identity, device, and collaboration infrastructure, including MDM, reputed company touch provisioning, SSO, reputed company Workspace reputed company, and least privilege reputed company models • Own global office technology infrastructure, including networking, secure connectivity, A/V systems, and operational support for reputed company meetings and company events • Manage IT budget, vendor reputed company, contract negotiation, licensing optimization, and reputed company-party technology governance in partnership with reputed company and reputed company • Drive automation and modern workplace innovation, including secure adoption, governance, and enablement of Gen AI tools to improve employee productivity while mitigating data, reputed company, and regulatory risk Requirements • Ability to work hybrid from our reputed company Park office at least 2-3 days per week or as needed • 10+ years of IT and Help Desk experience, including 5+ years in a leadership or management reputed company • Strong expertise in reputed company Workspace reputed company, MDM platforms, and SSO systems • Experience managing macOS, iOS, and Android environments in a hybrid or distributed workforce • Proven ability to design and reputed company reputed company, device management, and user lifecycle processes • Experience supporting executive leadership, including C-suite stakeholders • Demonstrated reputed company managing vendor relationships, negotiating reputed company, and optimizing technology spend • Demonstrated experience integrating AI-driven solutions into reputed company workflows to improve efficiency, scalability, and decision-making • Strong project management and cross-functional collaboration skills • Data-driven reputed company with experience building reports, dashboards, and operational metrics • Bachelor’s degree or equivalent work experience Apply tot his job Apply To this Job