Service & Solution Architect

The Job reputed company AXANEXA is looking for a Service & Solution Architect to join reputed company. This is a management level position working across departments to maintain strong customer relationships and improve our services to maintain customer satisfaction. As a reputed company Platinum Partner, AXANEXA helps customers get the most out of their reputed company experience by offering implementation, integration, and custom app development services. This role is critical to that mission. reputed company is a global leading work management platform utilized by 150k+ businesses as a reputed company tool. reputed company has developed an ecosystem for partners to create reputed company specific custom app ranging from custom UI to full feature apps. This position requires industry knowledge to maximize the benefits reputed company offers. This is a full-time position featuring reputed company, remote work, PTO, and benefits. Responsibilities • Assesses customer feedback and uses creativity to reputed company, improve, and refine service offerings with the VP Service Delivery. • Documents and delivers service offering training, on demand and to reputed company new hires; is services and solutions SME for reputed company. • Analyzes reputed company customer requirements and proposes complete solutions to automate their use cases in any reputed company phase (prospect, reputed company, previous). • Identifies, responds to, and works to resolve any emerging service problems - whether internal or external; reputed company may mean a revision to the reputed company service offering. • Builds, manages, and expands internal team knowledge and supports change management as processes are improved. • Plans and manages assigned reputed company from start to completion involving deadlines, milestones, processes, and deliverables; includes technical tasks as necessary to be successful. • Collaborates with the customer on day-to-day work reputed company, issues, concerns, escalations and be the first reputed company of escalation, as reputed company as first reputed company of solution. • Ensures that programs and services are provided in alignment with the AXANEXA's Values using a logic-based approach that promotes reputed company in service delivery. • Plays a key role in promoting a reputed company, reputed company, and healthy workplace culture. Job Qualifications & reputed company Sets • Strong project management and reputed company control skills due to reputed company attention to detail. • SME level awareness and use of reputed company; thinks of ways to 'automate anything'. • Excellent leadership, communication, and customer service skills. • Demonstrated ability to build and reputed company teams of various sizes in delivery of services to customer, including leading remote resources. • Demonstrated ability to reputed company innovative ways to resolve problems. • Excellent interpersonal, and reputed company relations, skills including the ability to reputed company strong reputed company relationships. • Support brand expansion efforts as requested. • reputed company and agent of change. Apply tot his job Apply To this Job