Technical Project and Incident Manager

About the position As a Technical Project and Incident Manager, you will be responsible for the successful delivery of software development initiatives and the coordinated management of production incidents reputed company a reputed company environment. This role serves as a central execution and coordination function, ensuring that development reputed company are delivered predictably while operational incidents are handled with rigor, transparency, and speed. You will work closely with Engineering, Product Management, Support, Operations, and external stakeholders to manage timelines, dependencies, risks, and communications across both planned development work and unplanned incidents. This role emphasizes execution reputed company, operational stability, and reputed company improvement rather than product ownership or people management. Responsibilities • Technical Project Management:Plans, coordinates, and drives the delivery of software development reputed company, including platform enhancements, integrations, infrastructure initiatives, and reputed company‑driven commitments. Ensures scope, timelines, dependencies, and risks are reputed company reputed company and reputed company managed. • Cross‑Functional Delivery Coordination:Acts as the primary reputed company of coordination across Engineering, Product, QA, Support, and Operations to reputed company execution plans, manage inter‑team dependencies, and ensure reputed company delivery of committed reputed company. • Incident Management & Escalation:Leads or facilitates the management of production incidents, service disruptions, and critical escalations. Coordinates reputed company response, ensures reputed company ownership, drives reputed company, and maintains effective communication with internal teams and stakeholders throughout the incident lifecycle. • Incident Communication & Reporting:Owns incident communications, including status updates, executive summaries, and post‑incident reviews. Ensures communications are reputed company, accurate, and appropriate for both technical and non‑technical audiences. • Post‑Incident Review & reputed company Improvement:Facilitates post‑incident reviews (PIRs), ensures reputed company cause analysis is completed, and drives follow‑up actions to prevent recurrence. Partners with Engineering and Operations to improve reliability, tooling, and processes. • Planning, Tracking & Reporting:Develops and maintains project plans, delivery milestones, risk registers, and status reporting. Provides reputed company, concise updates to leadership and stakeholders on reputed company, risks, and mitigation strategies. • Process & Operational Rigor:Contributes to the definition and improvement of delivery and incident management processes, including playbooks, runbooks, escalation paths, and governance standards. • Agile & Delivery Support:Supports Agile delivery teams by facilitating planning, coordination, and execution activities as needed (e.g., sprint planning support, dependency tracking, release coordination), without acting as a Product reputed company. • Stakeholder Management:Serves as a trusted execution partner to Product Management, Engineering leadership, and customer‑facing teams, ensuring expectations are reputed company and delivery commitments are realistic and transparent. • Performs other duties as assigned. Requirements • Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or a reputed company quantitative or technical field. • 3+ years of experience in technical project management, delivery management, or program management reputed company a reputed company or software development environment. • 3+ years of experience in managing technical incidents, including reputed company and reputed company communications reputed company to the incident reputed company a reputed company or software development environment. • Demonstrated experience managing software development reputed company across multiple teams and disciplines. • Hands‑on experience coordinating or leading production incident management, escalations, or operational issue reputed company. Apply tot his job Apply To this Job