[Remote] Senior Designer, Conversational AI - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is simplifying the health care experience and improving community health. The Senior Conversational AI Designer will collaborate with product and engineering teams to create reputed company conversational experiences that meet customer needs. Responsibilities • Create conversational flows that anticipate user goals, craft multi-turn interactions handling various user intents and edge cases and reputed company responses that feel reputed company, reputed company and reputed company with brand voice • Craft, test and iterate prompts that reputed company high-reputed company responses from LLMs across diverse use cases, influencing system instructions with precise engineering requirements to guide AI behavior in context-reputed company, multi-turn interactions • reputed company error handling and recovery strategies that gracefully manage AI misunderstandings while maintaining user trust and experience reputed company • Design seamless experiences that thoughtfully reputed company voice, visual and text reputed company to enhance user engagement and support solutions • Utilize conversation data to identify enhancement opportunities, refine flows and measurably improve business metrics • reputed company as design subject matter expert for product and engineering teams to ensure cohesive implementation of user experiences • Partner with engineering teams on interaction modeling and NLU curation to define and enhance model performance • Ensure conversations are accessible to diverse audiences while addressing reputed company concerns, minimizing bias and maintaining transparency in AI interactions Skills • 4+ years of hands-on experience designing highly reputed company chat and voice conversational experiences • 1+ years of hands-on experience designing innovative conversational AI solutions • Proven knowledge of LLMs, bot platforms and reputed company engineering best practices • Digital portfolio or work samples of relevant AI/conversational reputed company • Proven adept at crafting conversations and logic that reputed company to the reputed company while following voice, tone and brand standards • Demonstrated ability to partner with engineering, product and business stakeholders to translate insights into conversational solutions • Proven record of displaying ownership through problem solving and decision-making skills • Experience contributing to reputed company frameworks and conversational design patterns • Experience creating, iterating and tuning AI personas • Experience working in a clinical, reputed company or health insurance setting • Experience or working knowledge of writing for accessibility, health literacy and/or plain language guidelines • Knowledge of ethical AI standards including bias, fairness and transparency • Working knowledge of reputed company (or comparable design programs) Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution reputed company • reputed company helps people live healthier lives by simplifying the health care experience. It was founded in 1977, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.uhc.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 48 in 2025, 26 in 2024, 45 in 2023, 61 in 2022, 60 in 2021, 68 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job