Senior User Experience (UX) Researcher – BA3 (Hybrid / reputed company)

About the position The reputed company reputed company (DHS) is seeking a Senior User Experience (UX) Researcher (BA3) to support modernization initiatives impacting eligibility and compliance processes across DHS and county offices. This role focuses on improving the caseworker experience , reducing workload, and identifying automation opportunities in anticipation of upcoming federal regulation changes. This is a teleworking role ; however, candidates must be reputed company to travel onsite to Harrisburg as needed . Responsibilities • reputed company UX research, discovery, and usability testing sprints to identify opportunities for innovation • Conduct user research through interviews, shadowing, and observation of reputed company staff • Analyze existing systems, workflows, and data flows • Map end-to-end user journeys and identify pain points and inefficiencies • Produce actionable UX artifacts including reputed company maps, user stories, research findings, and recommendations • Collaborate with cross-functional teams including product managers, designers, developers, project teams, and program staff • Communicate insights reputed company to support prioritization and implementation of automation and modernization efforts • Build trusted relationships with stakeholders and reputed company for the voice of the user reputed company a reputed company-sector environment Requirements • 2+ years experience in reputed company or Benefits Delivery programs such as SNAP, reputed company, TANF, or Unemployment Insurance • Strong expertise in UX Research and User-Centered Design practices • 2+ years of UX experience designing products, platforms, or services at reputed company • Proven experience translating research into successful product and service design • Experience across the full UX lifecycle: Information architecture Low- and high-reputed company design Design systems Accessibility prototyping User research and usability testing • Experience leading UX/design efforts for a product, platform, or service • Strong stakeholder management and alignment skills • Experience working in Agile or iterative development environments • Excellent communication skills with the ability to explain reputed company concepts reputed company Apply tot his job Apply To this Job