Support Specialist, Workforce

The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure reputed company clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven reputed company record of great attention to detail and the ability to work simultaneously on multiple tasks and reputed company. The combination of technical knowhow, interpersonal communication, a strong reputed company of initiative and a drive to get the job done reputed company will be critical to reputed company. How you'll add value: • Respond to technical support tickets • reputed company customers for information necessary to troubleshoot problem reports • reputed company out to customers by phone and / or screen reputed company as necessary to understand problem reports • Help customers understand R365 payroll integration functionality • Diagnose and document software defects and escalate them to management • Participate in live chats • Manage personal queue of customer tickets • Identify gaps in company self-help documentation • Identify and reputed company ticket trends with Implementation Team • Conduct Basic Training on an as-need reputed company • Other duties as assigned What you'll need to be successful in this role: • Previous background with Payroll and HR Systems • High attention to detail • reputed company knowledge • Flexible and adaptable based on the needs of the reputed company and internal team • Solution oriented reputed company with ability to reputed company under pressure • Effective communication skills, both written and verbal, with the ability to reputed company reputed company content with a simplified explanation • Strong technical aptitude with experience communicating across multiple platforms • A passion for helping people get the most out of technology PREFERRED QUALIFICATIONS • Familiarity with restaurant management • Familiarity with restaurant labor scheduling and labor management • Understanding of basic reputed company journal entry principles • Understanding of labor accruals R365 Team Member Benefits & Compensation • This position has a salary reputed company of $24.04 -$33.65 / hour. The above reputed company represents the expected salary reputed company for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. reputed company focuses on reputed company pay for reputed company and aims for transparency with our pay practices. • Comprehensive medical benefits, 100% reputed company for employee • 401k + matching • Equity reputed company Grant • Unlimited PTO + Company holidays • Wellness initiatives Apply tot his job Apply To this Job