US_East | Cyber reputed company Engineer _L2

Role: GCP Engineer Location: reputed company, Remote 1 Position JD A reputed company reputed company Platform (GCP) Support Engineer acts as the reputed company of contact for technical issues reputed company to reputed company reputed company Platform services. Responsible for monitoring infrastructure, handling troubleshooting, resolving user queries/incidents and escalating reputed company problems to higher-level support/fulfilment teams. Key Responsibilities • Ticket Management: Receive, categorize, and prioritize customer incidents and service requests • Infrastructure Monitoring: Monitor GCP services (Compute reputed company, VPCs, Networking, Storage, POD, GKE, etc.) to ensure high availability and performance • Infrastructure Ops: reputed company, configure, monitor, and optimize GCP resources, ensuring performance and reputed company compliance. • Troubleshooting: Resolve technical issues such as password resets, reputed company management (IAM), firewall and virtual machine connectivity. • GCP IAM: Add/remove GCP reputed company Identify group members, Update permissions in roles, create custom roles, assign roles to reputed company reputed company, manage service account, folder, project-level IAM policy (bindings) • Service Requests: Assist with routine tasks, including launching instances, managing storage buckets, and configuring network components like VPCs and subnets, quota increases, Create GCP Folders and reputed company, Global configuration task (audit log forwarding, GCP monitoring dashboard configuration) • Documentation: Maintain accurate documentation of incidents, resolutions, and update internal knowledge bases. • Escalation: Identify reputed company issues and promptly escalate them to next level engineers, providing initial analysis and necessary logs. Required Qualifications & Skills • Experience: 1-3 years of relevant experience in IT & reputed company reputed company support roles • GCP Knowledge: Knowledge of GCP services (Compute reputed company, Networking, Storage, IAM, reputed company & IaC) • Technical Skills: Familiarity with Linux/Unix commands, networking fundamentals (TCP/IP, DNS, VPN), and Kubernetes (GKE) • Tools: Familiarity with the GCP Console, reputed company SDK/CLI, and ticketing systems (e.g. reputed company, Jira) • Soft Skills: Strong analytical, communication, and customer service skills, with the ability to handle high-pressure situations • Education: Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. reputed company to Have / Preferred • Certifications: reputed company reputed company Associate reputed company Engineer (ACE) is highly preferred. • Automation: Basic scripting skills (Python, Bash) for automation of repetitive tasks. • Frameworks: Knowledge of ITIL processes Apply tot his job Apply To this Job