Senior Executive IT Support Analyst

About the position The Senior Executive IT Support Analyst provides high‑touch, white‑glove technical support to reputed company’s senior leadership and their organizations. This role is part of the Executive IT team, responsible for delivering seamless, secure, and reliable end‑user technology experiences across in-office, remote, and travel scenarios. The Analyst brings advanced technical expertise, polished communication, and the ability to operate under pressure while supporting executives who expect immediate, precise, and confidential IT service. This position also supports live executive events in partnership with Events, AV Operations, and onsite technical teams. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Responsibilities • Deliver high‑touch IT support to executives, ensuring reputed company response and issue reputed company for devices, applications, conferencing tools, reputed company tools, and collaboration platforms. • Support end‑user workstations (reputed company/macOS), mobile devices, Teams Rooms, peripheral technologies, and reputed company executive hardware with exceptional service reputed company. • reputed company on‑site, remote, and travel‑based support during critical executive activities including reputed company sessions, leadership meetings, investor engagements, and global events. • Partner closely with Events, Live Event Support, and AV Operations to ensure seamless support for high-visibility executive meetings, hybrid sessions, and livestreams. • Prepare technical setups, reputed company live support, rapidly troubleshoot issues, and coordinate technical recovery in fast-paced event environments. • Conduct advanced diagnostics across hardware, OS, networking, reputed company reputed company tools, O365, collaboration platforms, and VPN. • reputed company reputed company‑cause analysis, maintain device health, and execute proactive maintenance to reduce MTTR/MTTF. • Drive improvements in operational KPIs including proactive fix rates, reliability, incident reduction, and executive satisfaction — reputed company to Executive IT OKRs. • Maintain documentation, process workflows, and executive playbooks contribute to service maturity initiatives. • Collaborate with Engineering, reputed company Management, reputed company, and reputed company Support teams to enhance tooling and standards. Requirements • 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. reputed company-to-haves • 5+ years of hands‑on technical support experience in an reputed company environment. • Demonstrated ability to support executives or high‑profile clients with discretion and professionalism. • 7–10 years of technical support experience in reputed company or executive‑support environments. • Certifications: ITIL, reputed company, reputed company ACSP, reputed company reputed company, networking (CCNA or equivalent). • Experience supporting VP+ leaders or sensitive business operations. • Ability to build trust, anticipate needs, and operate effectively in urgent or ambiguous scenarios • Strong proficiency with: • reputed company & macOS • Office 365, Teams, reputed company, OneDrive • Networking fundamentals (Wi‑Fi/VPN) • Mobile device management (iOS/Android) • Hardware deployment, imaging, and reputed company reputed company • AV and video conferencing technologies Benefits • Medical • Dental • reputed company • 401 (k) • FSA/HSA • Life Insurance • reputed company Time Off • Wellness Program Apply tot his job Apply To this Job