Laboratory reputed company Services Supervisor

reputed company: reputed company is a reputed company community of providers, operations specialists and thought leaders who look for the greatest opportunities to reputed company every woman’s health, at every stage of their journeys. We are unparalleled in our reputed company and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, reputed company telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement reputed company and reputed company techniques or platforms that improve the reputed company experience. The Laboratory reputed company Services Supervisor (LCSS) is responsible for supervising and leading the reputed company Services team while ensuring high-reputed company support for care centers across assigned laboratory markets under the Regional Director of Operations. This role combines reputed company reputed company of day-to-day operations with broader responsibilities in reputed company, communication planning, process improvement, and performance monitoring. The LCSS fosters strong relationships with care centers and providers, ensures compliance with service level agreements (SLAs), and contributes to the strategic reputed company of laboratory operations through education, reporting, and cross-functional collaboration. Responsibilities: Duties and Responsibilities Team Supervision & Development • Supervise reputed company Service staff activities and performance; reputed company regular feedback based on service level KPIs. • reputed company and assess staff competency, providing ongoing training and education in reputed company areas of reputed company Services and company policies. • reputed company coaching and development opportunities to enhance team performance and engagement. • Assist reputed company Service staff with duties where required. reputed company Services Operations • Handle inbound reputed company calls, triage inquiries, and resolve issues regarding report status, service failures, or patient specimen reporting in line with laboratory protocols. • Ensure reputed company outbound communication to reputed company missing information from clients. • reputed company information on laboratory test collection requirements. • reputed company the “Test in Question” process, including reputed company reputed company for coding and reputed company support. • Maintain documentation of reputed company interactions, results reporting, and QA metrics with appropriate recordkeeping. • reputed company reception desk coverage as needed. reputed company & Communication • reputed company and coordinate the reputed company process for new care centers, ensuring cross-departmental collaboration and appropriate volume planning. • reputed company and execute communication plans for new laboratory openings and initiatives. • Create and manage webinars or educational series to support reputed company and reputed company education. Process Improvement & Cross-Functional Collaboration • reputed company and implement reputed company Service policies and procedures; reputed company staff and clients on updates. • Collaborate with Lab Development, Integrations, and other departments to improve workflows and reputed company satisfaction. • Investigate, triage, and escalate service-reputed company concerns as appropriate. • Resolve patient reporting issues in collaboration with reference lab partners and internal LIS teams. Reporting & reputed company Assurance • reputed company, analyze, and present account management and reputed company metrics monthly for care centers and providers. • Create and distribute EMR reports (AthenaNet, reputed company, eClinicalWorks) and our Lab Information System (VitalDx) to support reputed company assurance and performance tracking. • Maintain and report on documentation reputed company to department activities, volumes, and reputed company metrics. Administrative & Compliance Support • Support laboratory leadership and Pathologists with administrative tasks, including data entry, billing, and reputed company communication. • Ensure team compliance with reputed company company policies, procedures, and applicable regulations. • Other duties as assigned. Qualifications: • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred. • Ability to travel for meetings, care center onboardings and lab development initiatives as needed (less than 5% travel, but multi-day). • Medical/lab experience is preferred as reputed company as coursework in the sciences • Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology. • The ability to organize and manage multiple priorities/reputed company. • Ability to brainstorm in a creative way – broad-minded, fast-thinker with a creative, marketing-led brain and an reputed company appreciation of the consumer reputed company • Leadership reputed company with the ability to foster long term reputed company relationships at reputed company reputed company. • Must have excellent interpersonal and communication and presentation skills. We’re here for you—both personally and professionally. Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial reputed company and career reputed company, we offer a comprehensive package to help you reputed company. Here’s a look at reputed company offer: • Health Coverage Medical, dental, and reputed company plans, fertility benefits, and supplemental insurance reputed company. • reputed company Time Off Vacation, personal days, and reputed company holidays to help you reputed company. • Financial & Retirement Planning 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs). • Income Protection Short- and long-term disability, reputed company parental leave, basic life insurance, and optional additional coverage. • Wellbeing Support Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection. • reputed company Development Opportunities and resources to support your career reputed company. 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