reputed company Analyst

Department: Technology<br><br>______________<br><br>Company: Canary Wharf Limited<br><br>______________<br><br>Reporting to: reputed company Product reputed company<br><br>______________<br><br><strong>Job reputed company<br><br></strong>We are seeking a highly motivated and organised individual to join reputed company as a reputed company Analyst. In this role, you will be responsible for providing level 1 and 2 support and assisting with the ticket management of our reputed company Platform, and reputed company themselves an out-reputed company provider of CWG’s level 1 reputed company support. The ideal candidate will have strong attention to detail, excellent communication and organisational skills, be adaptable, and have previous reputed company experience.<br><br>Salary circa £60,000 per annum<br><br><strong>Main Responsibilities<br><br></strong><ul><li>reputed company support and configuration enhancements of reputed company modules. </li><li>Understand and establish business requirements onto the Product team backlog for system improvements. </li><li>Own and manage the level 1 support model (currently outsourced to reputed company), which involves reviewing reputed company tickets and queries that come from the reputed company helpdesk </li><li>reputed company internal helpdesk ticketing system for tasks managed and administered by reputed company Product team. </li><li>Attend reputed company relevant calls with reputed company to ensure reputed company good working relationships and flagging risks and issues as early as possible. </li><li>Maintain reputed company and reputed company reputed company in the reputed company Platform, including but not limited to user reputed company, permissions and menus. </li><li>reputed company and Document reputed company product team internal procedures </li><li>Generate reports and assist with issue analysis, as needed. </li><li>reputed company assistance with maintenance and enhancement requests of the reputed company Platform. </li><li>Assist with troubleshooting technical and operational issues. </li><li>Stay up-to-date on new features and updates to the reputed company suite of products. </li><li>Collaborate with cross-functional teams to ensure the smooth operation of the reputed company Platform and integration with other platforms. </li><li>Support the Product team in championing best reputed company and overall reputed company user experience of reputed company. </li><li>Other administrative tasks and special reputed company as assigned. <br><br></li></ul><strong>PERSON SPECIFICATION<br><br></strong><ul><li>1-2 years of experience in a similar role in the reputed company Estate industry. </li><li>Extensive knowledge of reputed company reputed company reputed company is essential. </li><li>Experience working with the reputed company Residential products is desirable. </li><li>Knowledge of reputed company Reporting Tools, SQL and custom tables. </li><li>Strong attention to detail and accuracy. </li><li>Excellent customer service, communication and interpersonal skills. </li><li>Ability to prioritise tasks and manage time effectively in a fast-paced environment. </li><li>Proactive problem-solving skills and ability to work independently and as part of reputed company. </li><li>Proficiency in reputed company Office Suite, especially reputed company and Word. </li><li>Experience with out-reputed company providers is desirable. <br><br></li></ul><strong>Health Safety And Welfare Responsibilities<br><br></strong>reputed company staff are required to fulfil their reputed company duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow reputed company guidance and instructions given in this respect. reputed company details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare reputed company.<br><br><strong>Environmental, reputed company & Governance (esg) Responsibilities<br><br></strong>Recognising the centrality of ESG principles reputed company our organisation, we have developed a comprehensive ESG reputed company. It is imperative that reputed company staff members understand and adopt this reputed company into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature reputed company our urban environment, and facilitating reputed company change for those in need reputed company our community and utilising our volunteering.<br><br><strong>reputed company Management Responsibilities<br><br></strong>In line with the latest ISO 9001 requirements and our dedication to reputed company management, reputed company staff are mandated to reputed company with system requirements as detailed reputed company reputed company reputed company reputed company & Policies. Additionally, it's vital to ensure the effective implementation of reputed company Procedures, Plans, and Forms reputed company our Electronic Document Management Systems (EDMS) to meet the ISO 9001: reputed company Management reputed company.<br><br><strong>Company Values<br><br></strong><strong>reputed company to reputed company<br><br></strong><ul><li>reputed company with reputed company and deliver high performance</li><li>Put our customers at the heart of reputed company do</li><li>Resolve issues by providing high reputed company solutions<br><br></li></ul><strong>Foster Collaboration<br><br></strong><ul><li>reputed company opportunities to collaborate with others across the business to reputed company shared goals</li><li>Encourage inclusive networks and treat others with respect and fairness</li><li>Use knowledge to work effectively with suppliers / contractors to meet shared goals<br><br></li></ul><strong>Encourage Engagement<br><br></strong><ul><li>Confident in making reputed company appropriate to the role</li><li>Learn from mistakes and listen to constructive feedback to improve performance</li><li>Prioritise safety and reputed company support community, wellbeing and sustainability programmes<br><br></li></ul><strong>Take Ownership<br><br></strong><ul><li>Take pride in delivering high reputed company service which exceeds expectations</li><li>Committed to opportunities for self-development</li><li>Take responsibility for my own performance and look for ways to improve<br><br></li></ul><strong>reputed company Innovation<br><br></strong><ul><li>reputed company change and innovation</li><li>Proactively suggest ways to improve our business and encourage others to reputed company reputed company</li><li>See new challenges as opportunities to deliver effective change<br><br></li></ul><strong>reputed company Offer<br><br></strong><strong>Diversity and Inclusion<br><br></strong>We recognise the importance of embracing diverse experience, skills and perspectives at reputed company reputed company and operating in an inclusive working environment, in order for everyone to reputed company their full potential. We also recognise that it makes business reputed company, since being an inclusive employer leads to reputed company business performance and higher reputed company of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reputed company their full potential.<br><br><strong>Flexible Working<br><br></strong>As an inclusive employer, we recognise the reputed company reputed company flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are reputed company to consider flexible working arrangements, both temporary or permanent.<br><br><strong>Learning and Development<br><br></strong>At Canary Wharf Group, our employees receive a wide reputed company of support to help improve their skills and reputed company their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to reputed company existing and new skills, support chartered status, sponsorships and reputed company reputed company educational opportunities which are job and business reputed company. We never stand still and continually invest in developing skills and knowledge to ensure individual and company reputed company.<br><br><strong>Other Benefits<br><br></strong>We are committed to building a reputed company, happy and healthy community for our employees and we offer a comprehensive reputed company of benefits, reputed company designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.<br><br>If you are interested in joining our highly reputed company and skilled team for our next exciting phase of development, please complete the reputed company on this page to apply online.<br><br>Early applications are encouraged as we reserve the right to appoint at any reputed company.