Executive Virtual Assistant (Executive Operatio...

We are hiring a high-performance Virtual Assistant with strong experience in sales support, lead follow-up, CRM management, and operations coordination. This is a full-time, long-term role with growth potential into an Operations Manager position. If you are experienced in CRM systems, appointment setting, customer support, and sales follow-up — and you thrive in structured, fast-paced environments — this role is for you. About Our Company Purely Fort Wayne Cleaners is a fast-growing U.S.-based residential and commercial cleaning company. Also known as the #1 rated and reviewed professional cleaning company in Allen County, Indiana. We are scaling toward: - 150+ bookings per month - 10–15 field team members - A fully systemized remote operations team We operate with structure, accountability, and performance metrics. Position Overview This role combines: - Executive Assistant - Operations Coordinator - Sales Support Specialist - CRM Manager Your primary focus will be lead management and sales conversion, while also supporting scheduling and customer operations. Primary Responsibilities (Sales Support & CRM Management) - Respond immediately to inbound leads - Manage CRM pipeline (Go High Level or similar CRM) - Follow up on estimates and convert leads into booked appointments - Appointment setting and scheduling - Convert one-time customers into recurring service clients - Track lead conversion metrics - Ensure no lead goes without follow-up - Experience with CRM systems and sales follow-up is required. Secondary Responsibilities (Operations & Admin Support) - Manage scheduling software (Booking Koala or similar) - Coordinate with field staff daily - Handle rescheduling and calendar management - Provide customer service support - Maintain organized documentation in Google Workspace Tools We Use - Go High Level (CRM / Sales Pipeline) - Booking Koala (Scheduling Software) - Slack (Team Communication) - Google Workspace - Wise / Remitly Experience with similar tools is acceptable if you learn quickly. Required Skills - Virtual Assistant experience (2+ years preferred) - CRM management experience - Sales specialist or lead follow-up experience - Strong written and verbal English communication - Strong organizational and time management skills - Ability to work independently while following structure - Comfortable working in PST hours Working Hours (Required) Monday–Friday 6:00 AM – 3:00 PM PST Must be available during these hours consistently. Compensation - $6–$10 per hour (based on experience) - Performance bonuses tied to bookings and recurring revenue growth - Long-term opportunity for advancement Performance Metrics You will be evaluated on: - Lead response time - Booking conversion rate - Recurring revenue growth - Customer retention - Scheduling accuracy - CRM pipeline management To Apply (Required) - Record a 2–3 minute Loom video introducing yourself and sharing your previous experience in this profession. - Confirm you can work 6AM–3PM PST. - State your expected hourly rate. Applications without a Loom video will not be reviewed. If you are experienced in CRM management, sales support, and operations coordination — and you want long-term growth — we’d love to meet you. Apply tot his job