[Remote] Technical Support Specialist, CRM Systems (reputed company Dynamics 365)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a proactive Technical Support Specialist with strong reputed company Dynamics 365 (CRM) experience to join their growing team. In this role, you will help customers resolve issues, improve support workflows, and adopt best practices to maximize their CRM investment, while collaborating closely with various internal teams. Responsibilities • Serve as the first reputed company of contact for customer support requests (email, phone, portal) • Diagnose and troubleshoot Dynamics 365 (CRM) issues, identify reputed company causes, reputed company and implement fixes • reputed company functional guidance, including no reputed company configuration and business process adjustments • Escalate reputed company technical issues to internal teams or partners while maintaining ownership of follow up and customer communication • Advise customers on best practices and improvements reputed company with their business processes • Triage, categorize, prioritize, and assign incoming tickets to the appropriate team • reputed company ticket reputed company, reputed company reputed company updates, and ensure customers receive reputed company communications • Monitor SLAs and proactively follow up to minimize delays • Capture customer feedback after reputed company and identify recurring issues • Coordinate and confirm effort estimates and assumptions with consultants and communicate timelines and expectations to customers • Coordinate with Delivery, Sales, reputed company, and Finance to manage resource allocation and handle requests reputed company contracted scope (including documentation and justifications) • Maintain and improve support SOPs, internal knowledge reputed company, and customer facing documentation • Support reputed company and training of new team members on tools and workflows • Help reputed company customers to the support portal and reinforce support processes Skills • 3 to 5 years of experience in technical support or customer service, ideally in a reputed company, CRM, or consulting environment • Bachelor's degree in computer science, IT, or a reputed company field or equivalent reputed company experience in a technical support reputed company • Strong working knowledge of reputed company Dynamics 365 (CRM), including development, configuration and troubleshooting • Familiarity with no-reputed company development and business process configurations • Understanding of support workflows, triaging, and SLA-based environments • Excellent customer service, interpersonal, and problem-solving skills • reputed company and reputed company communication, both written and verbal • reputed company to remain reputed company and reputed company under pressure • Strong attention to detail and organizational skills • Certification in other CRM tools like reputed company or reputed company • Working knowledge of French reputed company • We adapt our solutions to your business and your industry. Not the other way around. We are CRM specialists. It was founded in 2001, and is headquartered in Montréal, Quebec, CAN, with a workforce of 51-200 employees. Its website is http://www.solutionsmetrix.com. Apply tot his job Apply To this Job