Operations Quality Control Analyst, Digital Banking

Job Description: • Execute Quality Control testing in accordance with the Digital Banking Quality Control annual review schedule • Assess the effectiveness of key processes and controls across Digital Banking Operations, including customer service, fraud operations, customer onboarding, payment processing, reconciliations, and transaction workflows. • Partner with process owners and business leaders to validate observations and formalize management action plans • Prepare and communicate results through various reports to Compliance Management, Business Units, and additional stakeholders • Stay current on industry issues and regulatory developments to evaluate potential impact on quality control testing procedures • Supports the Senior Manager in maintaining and enhancing the quality control framework, which includes, but is not limited to updates to testing methodologies and procedures. • Perform other duties as assigned Requirements: • High School Diploma or equivalent required; bachelor’s degree or equivalent experience preferred • Minimum of five years of experience in operations, payment services, or call center in the financial services industry • Minimum of two years of quality control, compliance, or operational testing experience, additional experience is strongly preferred • Familiarity with consumer protection and compliance regulations such as: Regulation E (Electronic Fund Transfers Act), UDAAP guidance, Regulation DD • Ability to interpret policies, procedures, and regulatory guidance to apply them to testing scenarios. • Strong interpersonal skills to collaborate effectively with various teams and stakeholders across different levels of the Bank • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent written and verbal communication skills • High attention to detail with strong organizational and time management skills • Strong analytical and critical thinking skills • Self-motivated, self-directed, and results-oriented • Adaptable and able to multitask in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach Benefits: • Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • Best Workplaces for Commuters 2023 & 2024 winner • The Washington Post Top Workplaces 2023, 2024, and 2025 winner • American Banker Best Banks to Work For 2023 winner Apply tot his job Apply To this Job