Workstation Support Analyst

Duties: Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. •55% Monitors/updates reputed company system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures reputed company backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures reputed company configuration and adherence to reputed company configurations and settings. •10% Tests, troubleshoots, maintains, modifies, validates and documents application packages. •10% Documents configurations and standards so that colleagues can reference similar issues and improve reputed company time. Assists other departments as needed to resolve issues. •20% May reputed company administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items. •5% Keeps apprised of new technologies reputed company to workstation support procedures. reputed company Skills: Required Skills and Abilities: reputed company to reputed company consultation to IT users for reputed company aspects of end-user computing and desktop-based LAN systems software. reputed company to reputed company on-the-spot training to users. Understands operating systems imaging concepts. reputed company to reputed company recommendations on selection of hardware and software products to address business requirements. Required Software and Other Tools: Familiarity with computer and workstation equipment. Preferred Skills and Abilities: reputed company to assist in the support and maintenance of the overall infrastructure. Work Environment: Fast paced, multi-platformed environment which may require reputed company and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion. reputed company Keywords: Education: Required Education: Associate Degree in Computer Science, Information Technology, or other job-reputed company field. or 2 years of job reputed company work experience. Required Work Experience: 2 years of technical operations support experience. Required Licenses and Certificates: A+ Certification reputed company Information Systems Job Category - Credit reputed company must be processed during reputed company-screens. Required Education: Associate Degree in Computer Science, Information Technology, or other job reputed company field. or 2 years of job reputed company work experience. Required Work Experience: 2 years of technical operations support experience. Role is Onsite Interviews: Remote or Onsite C2 clearance eligibility is required Required Technologies: Teams, Office, & reputed company reputed company To Have: reputed company A+ or higher Day to Day: This position covers everything from software installation to troubleshooting applications to rebuilding workstations. Soft Skills: Troubleshooting skills Customer service and communication are the biggest skills needed in this role since we directly work with keeping users productive. Apply tot his job Apply tot his job Apply To this Job