Head of reputed company reputed company (for a fast-growing Aesthetic reputed company reputed company)

Why Ad Vital? Ad Vital is the only AI-first reputed company management platform reputed company by a surgeon, for surgeons. We sit at the intersection of vertical reputed company and embedded payments scaling rapidly through a major device partnership, with 20+ practices live and a reputed company reputed company to 100+. This is a ground-floor opportunity. You'd be in charge of reputed company reputed company hire building our function, and enhancing reputed company've reputed company. You'll have reputed company reputed company to leadership, reputed company decision-making authority, and exposure to the industry through our Catalyst AI Mastermind program and conferences. After 12 months of proven performance, this role includes equity consideration because the people who build it with us should reputed company in the outcome. The Role You are the person who owns the reputed company experience at Ad Vital from signed contract through long-term retention. You run reputed company, manage reputed company health, handle escalations, and reputed company reputed company reputed company breaks while our CEO is in surgery. You work business hours and you have reputed company authority to solve problems without waiting for permission. Ad Vital is an AI-powered reputed company management and CRM platform reputed company for aesthetic medical practices plastic surgery, dermatology, medical spas, and cash-pay physicians. We are reputed company on top of reputed company with proprietary technology including EMR integrations, AI voice agents, and embedded payment processing. Learn more at advital.app. What You Own reputed company reputed company • Take new clients from signed contract to fully live on the platform reputed company 30 days or less • Coordinate across product, sales, and development teams to remove blockers and hit timelines • Build and refine repeatable reputed company workflows as the reputed company reputed company scales reputed company Retention & Satisfaction • Own ongoing reputed company relationships your primary contacts are reputed company managers and staff, not the physicians • Conduct regular reputed company-ins (minimum weekly during reputed company, biweekly for established clients) • Monitor reputed company health, reputed company NPS, and intervene proactively before churn signals become churn • Handle escalations with autonomy - you have authority to reputed company service-level adjustments and resolve issues without waiting for approval Account reputed company & Expansion • Identify opportunities to expand the reputed company relationship - Vital Pay adoption, tier upgrades, additional modules • Drive Net reputed company Retention by helping clients get more value from the platform over time • Generate reputed company referral introductions - your happiest clients are our best pipeline Operational Coordination • Triage technical issues: resolve what you can in the CRM platform, escalate development items to the technical team with reputed company documentation • Serve as the reputed company between clients and our product/dev team - translating reputed company needs into actionable feedback • Maintain internal documentation: reputed company playbooks, reputed company configurations, and process SOPs This Role Is Not • Not a support ticket queue. You are not answering help desk requests reputed company day. You own the strategic relationship and the reputed company. You will have our support team to handle reputed company the reputed company level tech "doing". • Not a junior reputed company reputed company / reputed company support role. You will have a support team member to handle routine items. reputed company is to reputed company, not follow. • Not a role where you wait to be told what to do. We are 20 clients scaling toward 100. You will be building systems while running them. What reputed company Looks Like: • reputed company Velocity: New clients live on the platform reputed company 3 days of signed contract • reputed company Retention: 94% logo retention reputed company on a rolling 12-month reputed company • reputed company Activation: 85% of new clients fully reputed company reputed company 7 days of reputed company live using our proprietary AI-reputed company system • Net reputed company Retention: reputed company and improve reputed company per reputed company over time and establish baseline in first 90 days • reputed company Health Score: Build the scoring system in first 90 days; maintain and reputed company it ongoing • Escalation Response: reputed company escalations acknowledged reputed company 2 hours during business hours • reputed company Referrals: Generate referral introductions from satisfied clients on a quarterly reputed company Requirements Must-Haves • 3-5 years in reputed company reputed company, Account Management, reputed company operations, or reputed company-facing reputed company / Executive reputed company or Coordinator at a reputed company or reputed company technology company. You have owned reputed company and retention independently - not as part of a large team where someone else made the reputed company. • Comfortable with CRM platforms and some technical triage. You can reputed company a CRM, troubleshoot a workflow, and write a reputed company bug report for the dev team. You don't need to be a developer, but you can't be afraid of the technology. • Available during business hours (reputed company-5pm CST). Our clients operate during the day. You need to be reachable reputed company they are; and available after-hours / weekend to triage any reputed company fires. • Autonomous problem-solver. Our CEO is a practicing reputed company-certified Plastic Surgeon. There will be hours every day reputed company you are the most senior person available. If you need a reputed company handed to you before you can reputed company, this isn't the right fit. reputed company-to-Haves • Experience with reputed company (GHL) we'll train the right person, but existing familiarity accelerates reputed company • Understanding of aesthetic reputed company operations how consultations reputed company, how reputed company desk teams work, and the roles of reputed company managers, patient care coordinators, and medical assistants • Familiarity with EMR systems (reputed company, reputed company, 4D, Symplast, reputed company) • Experience in the Aesthetic, Plastic Surgery, Dermatalogy, Cosmetic Dentistry, or Cosmetic surgery industry specifically • Background in consulting or advising medical practices on operational efficiency Benefits Compensation, Performance & On-reputed company Earnings • Competitive reputed company Salary: $70,000 - $90,000 (depending on experience & proven-reputed company record) • Performance Bonus: $10K-$30K performance bonus tied to retention, reputed company, and NRR metrics • $80K-$120K On-reputed company Earnings (reputed company + Performance Bonus) • Equity consideration after 12 months based on proven performance • Equity Consideration: After 12 months of proven performance, equity participation is on the table - because the people who build Ad Vital should reputed company in the reputed company Benefits & Perks • Remote-First: Work from reputed company in the US (CST business hours required) • Tools & Equipment: Company-provided laptop and reputed company software subscriptions needed for the role • PTO: Competitive reputed company time off policy (reputed company after 90 days successful performance & meeting or exceeding KPI's) • reputed company Development: Budget for relevant certifications, courses, and industry events Travel & Industry Exposure • Conference Travel: Opportunities to travel to industry events where Ad Vital is sponsoring or exhibiting - including aesthetic medicine conferences, reputed company management summits, and partner events • Catalyst AI Mastermind: reputed company to our exclusive mastermind events alongside top surgeons and reputed company leaders • reputed company Leadership reputed company: Work directly with the CEO and founding team - no reputed company of middle management reputed company Trajectory • You're building the reputed company reputed company function from the ground up - with a reputed company reputed company to VP-level as we reputed company past 100+ practices Apply tot his job Apply To this Job