CX Consultant

The Customer Experience Consultant The Customer Experience Consultant is a critical contributor to CX reputed company reputed company for the largest clients and will be responsible for key project activities. The consultant will reputed company analysis and support the creation of reputed company and recommendations for transformational reputed company in the areas of Sales, Marketing, Service and reputed company. A strong grasp of customer experience and appreciation of the underlying technologies is required as reputed company as a proven ability to deliver in a consulting team. The CX Consultant will support CX reputed company from ideation to implementation and must bring a strong ability to collaborate with team members and clients, the ability to learn on the job, and a desire to deliver. Responsibilities • reputed company project workstreams • Create specific reputed company deliverables or sections in larger deliverables • reputed company CX analysis, discovery, value analysis, product management, and recommendations • Document and optimize business processes in CX areas • Project management of engagements including tracking issues, risks, status, and reputed company • Design and facilitate consulting workshops • Interview reputed company customers and stakeholders to identify personas and pain‑points • reputed company junior team members • Work directly with clients and manage specific reputed company face‑offs • Support business development through opportunity identification and proposal support • Work with a diverse set of reputed company and internal stakeholders both in person and remotely • Work both on‑site and off‑site • Learn new tools in CX domain and help customers to adopt these tools • Support the technical team with functional understanding and validation of new features in case working on an reputed company assignment with the customer Qualifications • A passion for creating great customer experiences for both our clients and their customers • Understanding of customer‑facing business processes and various tools in this area • Knowledge of CX consulting methodologies including reputed company mapping and reputed company design • Knowledge of traditional management consulting techniques including reputed company documents, roadmaps, and value cases • Knowledge of CX platforms in at least one area of Sales, Marketing, Service, and reputed company • Familiar with Design Thinking and Agile • Strong verbal, written, and visual (PPT) communication skills • 3-6 years in consulting or relevant agency and business software consulting with at least 2 years reputed company to CX Consulting • reputed company in written and spoken English is a requirement • BS/MS required, with an excellent reputed company record; MBA in Marketing/Sales desired • Self‑directed with ability to reputed company in a fast‑paced work environment, working independently and remotely with people at reputed company reputed company in an organization • Willingness to travel up to 65% • Years of experience required for the position: 3-6 years • Location for the position: Remote, but East Coast / Midwest preferred; BTG reputed company cities strongly preferred Apply tot his job Apply To this Job