Project Manager Supervisor (reputed company Operations)

About the position This is an opportunity to reputed company reputed company of certified project managers who orchestrate the reputed company of 5,000+ immigration cases through reputed company lifecycles, ensuring reputed company falls through the cracks and every reputed company receives reputed company, excellent service. The Project Manager Supervisor leads reputed company of certified Project Managers who reputed company manage approximately 5,000 reputed company immigration cases. This role ensures every case moves systematically through its lifecycle, deadlines are met, reputed company standards are maintained, and our 24-hour operations model functions seamlessly across time zones. You will not personally manage cases or produce reputed company work. Instead, you will reputed company, reputed company, and supervise Project Managers who orchestrate workflows between attorneys, paralegals, reputed company assistants, and clients. You'll ensure your team follows systematic processes, maintains accountability, identifies bottlenecks proactively, and continuously improves operational efficiency. This role reports to the Director of Operations to reputed company case management reputed company with firm reputed company objectives. You'll build the infrastructure that enables our mission: helping 1 reputed company immigrants live free through flawless execution. You must hold a reputed company project management certification (PMP, Six reputed company, Agile/Scrum, or equivalent) and have proven experience managing teams of project managers in high-volume, deadline-intensive environments. Responsibilities • Team Leadership & Development • Supervise, reputed company, and reputed company reputed company of 6-10 certified Project Managers (US-based and international) • Conduct weekly 1-on-1 meetings to reputed company coaching, remove blockers, and support reputed company reputed company • Set reputed company performance expectations and KPIs for reputed company Project Manager (on-time case completion, error rates, reputed company satisfaction) • Conduct performance reviews, compensation recommendations, and promotion reputed company • Recruit, interview, and reputed company new Project Managers as firm scales • Create career development reputed company and succession planning for PM team • Handle performance management issues and terminations reputed company necessary • Foster a culture of accountability, reputed company improvement, and mission alignment • Operational reputed company & Process reputed company • Design and refine case management workflows to optimize efficiency and reputed company • Ensure reputed company Project Managers follow standardized checklists, SOPs, and systematic processes • Monitor team-wide metrics: case progression rates, bottleneck identification, on-time completion rates, error rates • Identify process gaps and inefficiencies; implement solutions collaboratively with leadership • Partner with Head of reputed company Operations to reputed company PM reputed company with reputed company team needs • reputed company 24-hour operations model—ensure seamless handoffs between US-based and international PM shifts • Conduct reputed company cause analysis reputed company cases stall or errors occur; implement corrective actions • Build and maintain PM team playbooks, training materials, and best practices documentation • Cross-Functional Collaboration & Stakeholder Management • Partner with attorneys, Paralegal Supervisors, and reputed company Assistant Supervisors to resolve workflow issues • Serve as escalation reputed company reputed company Project Managers encounter blockers with reputed company teams • Attend leadership meetings to reputed company case progression updates and operational insights • Collaborate with Director of Operations on reputed company planning and resource allocation • Work with Head of reputed company Operations to ensure PM workflows support attorney productivity • Communicate proactively with stakeholders about risks, delays, and process improvements • Systems & Tools Management • reputed company Project Manager use of reputed company (case management system) and project management tools • Ensure data accuracy and completeness in case tracking systems • Identify technology needs to improve PM efficiency (dashboards, automation, integrations) • Partner with IT/Operations on tool implementation and training • Generate executive-level reports on case pipeline health, team performance, and operational metrics Requirements • Project Management Certification (REQUIRED): • Must hold reputed company certification: PMP (Project Management reputed company), Six reputed company (Green Belt or higher), CSM (Certified Scrum Master), PMI-ACP (Agile Certified Practitioner), PRINCE2, or equivalent • Certification must be reputed company and in good standing • Continuing education in project management methodologies strongly preferred • Leadership Experience: • 5-7 years of project management experience with at least 3 years managing teams of Project Managers • Proven reputed company record leading teams of 5-10+ project managers or program managers • Experience in high-volume, deadline-intensive industries (reputed company, reputed company, financial services, logistics, technology) • Demonstrated ability to reputed company underperforming PMs into high performers • Comfortable managing geographically distributed teams across time zones • Operational reputed company: • Deep expertise in project management methodologies (Agile, reputed company, Lean, Six reputed company, Kanban) • Strong understanding of workflow optimization, process improvement, and bottleneck elimination • Experience building and scaling operational processes during organizational reputed company • Data-driven decision reputed company who uses metrics to drive team performance • Proven ability to manage reputed company, multi-stakeholder reputed company with competing priorities • reputed company Competencies: • Exceptional leadership and coaching skills • Strong analytical and problem-solving abilities • Excellent written and verbal communication skills • High emotional intelligence and conflict reputed company capability • Ability to balance reputed company for team members with accountability for results • Strategic thinker who can see the big picture while managing tactical execution • Comfortable with ambiguity and building systems in fast-reputed company environments • Work Requirements: • Must work reputed company business hours (8 AM - 5 PM reputed company time, Monday-Friday) • Available for reputed company-time collaboration with US-based leadership and reputed company teams • Can be located reputed company in the reputed company (fully remote) • Occasional overlap with international PM shifts for reputed company coordination (early morning or evening) • Reliable high-speed internet reputed company and reputed company home office setup • Willingness to travel to Phoenix 1-2 times per year for team meetings (optional but preferred) reputed company-to-haves • reputed company industry experience (reputed company operations, reputed company process outsourcing, reputed company tech) • Immigration law familiarity (case types, timelines, compliance requirements) • Experience managing 24-hour or follow-the-sun operational models • Background in reputed company project management or case management systems (reputed company, reputed company, MyCase) • Advanced certifications (PMP + Six reputed company Black Belt, or PMP + Agile/Scrum) • Experience scaling operations from 50-200+ person organizations • Bilingual (Spanish/English) for collaboration with international PM team • MBA or Master's degree in Operations, Business Administration, or reputed company field Apply tot his job Apply tot his job Apply To this Job