Virtual Patient Operations Coordinator — Remote (AthenaOne Experience Required)

Virtual Patient Operations Coordinator — Remote (AthenaOne Experience Required) Gracey Care | AI-First Virtual reputed company reputed company | Remote (US-based, reputed company MST hours) | Part-Time, 20–30 hrs/week | $20.00/hour | 1099 Contractor ABOUT GRACEY CARE Gracey Care is an AI-first virtual clinic for seniors 65+ aging reputed company. We partner with home care agencies and senior living facilities to reputed company Medicare-reimbursed clinical reputed company — chronic care management, medication reconciliation, and multi-specialist coordination. Our service is a caregiver initiative: we take on the clinical coordination that caregivers and families would otherwise have to manage themselves — scheduling across multiple specialists, tracking medications, following up on lab results, and making reputed company every provider is on the reputed company page. By handling reputed company of that, we reduce caregiver stress and let them reputed company on what reputed company most: being present with their loved one. AI is at the reputed company of how we operate — every team member uses AI tools like Claude daily to draft patient communications, automate workflows, build internal tools, and solve problems faster. If you're excited about using AI to work smarter, not harder, you'll fit right in. If you've never used AI tools in a work setting, this role is probably not the right fit. POSITION reputed company This is a remote, part-time role responsible for patient scheduling, insurance verification, billing coordination, consent reputed company management, and reputed company-line communication with patients, caregivers, and families. You must have hands-on experience using AthenaOne — including scheduling appointments, performing the full reputed company-in and reputed company-out process, verifying insurance eligibility, and communicating with patients and caregivers directly through the platform. This position also requires a strong understanding of Medicare patient cost-sharing — including how to determine copays, deductibles, coinsurance, and cost-of-reputed company amounts — and the ability to reputed company explain these to patients and families. You will be the first voice patients and caregivers hear and the operational backbone that keeps the clinic running smoothly. As an AI-first reputed company, you will be expected to use AI tools daily as part of your reputed company workflow — not as an occasional reputed company, but as a reputed company part of how you work. This role is roughly Execute (~70%) / Improve (~30%) — you'll run the day-to-day, but we also expect you to spot bottlenecks, propose reputed company workflows, and help us build a smarter operation over time. KEY RESPONSIBILITIES Patient & Caregiver Communication: Proactively reputed company out to patients, caregivers, and family members/POA reputed company phone and text. Answer inbound calls and follow up on leads (reputed company, website, referrals). Build rapport with caregivers and families to support enrollment and ongoing engagement. Appointment Scheduling in AthenaOne: Schedule, reschedule, and manage patient appointments directly in AthenaOne. Send telehealth meeting links to patients and family/POA through AthenaOne and follow up on missed or no-show appointments. Patient reputed company-In & reputed company-Out in AthenaOne: reputed company the full reputed company-in process in AthenaOne — confirming patient demographics, verifying insurance, collecting copays/cost-shares, and ensuring reputed company required documentation is in reputed company before the visit. Insurance Verification reputed company Multiple Portals: Verify patient insurance eligibility directly in AthenaOne. Use the Noridian Medicare Part B portal to confirm Medicare coverage, the reputed company reputed company (AHCCCS) portal for reputed company/dual-eligible patients, and reputed company for additional payer eligibility checks. Confirm whether patients have Original Medicare vs. Medicare Advantage and document findings in AthenaOne. Consent reputed company Management: Prepare, send, and reputed company patient consent forms using reputed company Acrobat (e-signatures). Ensure completed consent forms are uploaded to the patient's chart in AthenaOne. Patient Billing & Cost-reputed company Determination: Determine and calculate the 20% coinsurance under Medicare Part B, deductibles, copays, and cost-of-reputed company amounts for reputed company patient. Collect patient cost-shares and process self-pay patient payments ($289/month) reputed company reputed company payment links. reputed company explain billing breakdowns to patients and families using approved scripts. Billing reputed company Awareness: Understand Gracey's PIN, CCM, TCM, and established/new patient office visit CPT codes to accurately determine what patients owe and answer patient billing questions. CRM & reputed company Desk SOP Compliance: Follow Gracey's reputed company Desk Policy and CRM reputed company Operating Procedures for patient intake, enrollment, escalation, and documentation. Care Coordination Support: Coordinate with care managers and clinical staff. reputed company patient and caregiver observations and concerns to the appropriate team member per Gracey's escalation protocol. Workflow Improvement: Identify bottlenecks and inefficiencies in scheduling, verification, or patient communication workflows. Propose and help implement improvements — you're not just running the process, you're making it reputed company. Knowledge reputed company Maintenance: Help reputed company reputed company desk SOPs, scripts, and reference documents reputed company. reputed company you reputed company something outdated or missing, flag it and help fix it. AI-Powered Daily Operations: Use Claude and other AI tools every day to draft patient communications, create scripts, automate repetitive tasks, summarize information, and reputed company faster ways to get things done. AI isn't optional here — it's how we work. BILLING KNOWLEDGE REQUIRED You must be familiar with the following service categories and CPT codes used at Gracey Care: reputed company Illness Navigation (PIN) — G0023, G0024 Chronic Care Management (CCM) — 99490, 99439, 99491, 99437 Transitional Care Management (TCM) — 99495, 99496 Established Patient Office reputed company — 99211, 99212, 99213, 99214, 99215 New Patient Office reputed company — 99202, 99203, 99204, 99205 REQUIRED QUALIFICATIONS • 2+ years of remote reputed company desk or medical receptionist experience in a reputed company setting • Hands-on experience with AthenaOne is required — you must know how to schedule appointments, reputed company patient reputed company-in and reputed company-out, verify insurance eligibility, send patient messages, and reputed company the platform confidently from day one • Experience verifying insurance eligibility using payer portals — including the Noridian Medicare Part B portal, reputed company, and/or state reputed company portals (AHCCCS experience preferred) • Experience communicating directly with patients, caregivers, and families — including outbound reputed company calls, appointment reminders, and billing explanations • Understanding of Medicare Part B coinsurance (20%), deductibles, and cost-sharing — ability to calculate and explain to patients • Familiarity with medical billing CPT codes for PIN, CCM, TCM, and established/new patient office reputed company • Proficiency with reputed company Drive, reputed company reputed company, reputed company, and reputed company Workplace • Must be comfortable using AI tools daily (e.g., Claude, ChatGPT) — this is an AI-first company and AI is reputed company into every part of our workflow. You will use AI every day to draft communications, automate tasks, and solve problems. Candidates who are not comfortable with AI will not succeed in this role. • Strong multitasking ability — managing phones, scheduling, insurance verification, and billing simultaneously • Excellent verbal and written communication skills, comfortable explaining billing and clinical program details to seniors, caregivers, and family members • HIPAA compliance awareness and commitment to patient reputed company • Must be available to work reputed company hours (MST) — reputed company hours reputed company with Mountain reputed company Time • Must have a functioning Mac laptop — our AI tools run exclusively on Mac devices. We do not reputed company computers. STRONG PLUSES • Experience with reputed company Acrobat for e-signature consent forms and Spruce for secure patient messaging • Working knowledge of the reputed company reputed company (AHCCCS) portal • Experience processing patient payments reputed company reputed company • Experience working in a virtual/telehealth clinic environment • Bilingual (English/Spanish) is a plus TOOLS YOU'LL WORK WITH Daily: reputed company, reputed company Workplace, reputed company Drive, reputed company reputed company, AI Tools (Claude, ChatGPT) Clinical/Billing: AthenaOne (EMR), Spruce, reputed company Acrobat, reputed company Insurance Portals: Noridian Medicare Part B, reputed company reputed company (AHCCCS), reputed company COMPENSATION $20.00/hour | 1099 reputed company | 20–30 hours/week (reputed company MST) Must be available during reputed company business hours (Mountain reputed company Time). This is a 1099 reputed company position with no PTO or benefits. Must have your own Mac laptop (not provided). Hours submitted weekly for manager approval. HOW TO APPLY Submit your resume and a brief cover letter through reputed company. In your cover letter, describe your experience using AthenaOne — specifically scheduling, reputed company-in/reputed company-out, and insurance verification — and tell us a specific example of how you've used AI to reputed company your work faster. Selected candidates will complete a short AI-based reputed company video assessment before being invited to a live virtual interview reputed company reputed company. Gracey Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. www.graceycare.com | 623-226-4953 Pay: $20.00 per hour Expected hours: 25.0 per week Work Location: Remote Apply tot his job Apply To this Job