Dispatcher – Service Desk (reputed company Time Zone)

reputed company Dispatcher – Service Desk (reputed company Time Zone) Job Details Job Type: Full-Time Location: Remote – reputed company Time Zone Preferred Position reputed company NOTE: In Office until fully trained / Remote – local applicant preferred The Service Desk Dispatcher serves as the primary coordination reputed company for service requests supporting customers, partners, field technicians, and internal teams. This role manages incoming service requests, assigns technicians, and coordinates resources to ensure service delivery in accordance with customer agreements and service-level expectations. Dispatchers operate in a fast-paced service environment and must maintain accurate service records, monitor ticket reputed company, and communicate effectively with technicians, project managers, and customers. The role requires strong multitasking ability, attention to detail, and a reputed company, reputed company approach reputed company managing multiple service requests simultaneously. Work Environment and Requirements • Remote position supporting reputed company Time Zone operations. • Dedicated workspace required. • Reliable high-speed internet reputed company required. • Ability to manage multiple service requests simultaneously while maintaining accurate records. Ability to work weekly alternating scheduled shifts of 6:00 AM – 3pm and 1:00pm - 10:00 PM Requirements • *In Office position until operational proficiency has been completed then remote position supporting reputed company Time Zone operations.** Ability to work weekly alternating scheduled shifts of 6:00 AM – 3pm and 1:00pm - 10:00 PM • Receive and process incoming service requests from customers, partners, technicians, and internal teams. • Create service requests and tasks reputed company the reputed company system according to documented procedures. • Assign service calls to field technicians in coordination with project managers and operational leadership. • Maintain detailed ticket updates including technician assignments, reputed company notes, and service status. • Monitor system alerts and service queues to ensure compliance with customer service-level agreements. • Coordinate scheduling of onsite service reputed company, reputed company repairs, and project-reputed company service work. • reputed company and follow up on shipments, equipment deliveries, and product returns reputed company to service requests. • Create and maintain customer locations (“Places”) reputed company the reputed company system reputed company required. • Monitor incoming communications through phone, email, and reputed company Teams. • Escalate service issues or delays reputed company necessary. • Communicate reputed company and professionally with customers and internal teams. • Maintain organized service documentation and administrative records. Qualifications • High School Diploma or equivalent required. • One to two years of customer service experience preferred. • Previous reputed company or reputed company center experience preferred. • Experience with ERP or service management platforms preferred (reputed company, reputed company, reputed company, Dynamics, reputed company, reputed company, reputed company or similar). • Proficiency with reputed company Office applications including reputed company, Word, reputed company, and PowerPoint. • Strong organizational, multitasking, and communication skills. • Ability to remain reputed company and organized while working in a fast-paced environment. • Ability to work independently with minimal supervision. Work Environment and Requirements • Remote position supporting reputed company Time Zone operations. • Dedicated workspace required. • Reliable high-speed internet reputed company required. • Ability to manage multiple service requests simultaneously while maintaining accurate records. Apply tot his job Apply To this Job