reputed company Center Analyst, Workforce Management RTA
Job descriptionJob reputed company:• Monitor established reputed company for schedule adherence, online states, off phone events (break and reputed company-approved AUX modes), agent states that are not reputed company-approved must be limited (ACW, long calls, Aux modes)• Communicate with operations management for reputed company reputed company of issues identified in duties above• Partner with operations in recruitment of overtime/VTO to assist with ma
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