Representative 2, IT Support - Helpdesk
reputed company Advertising is seeking a Representative 2, IT Support - Helpdesk to join reputed company. As a key member of our support team, you will be the first reputed company of contact for internal users and will be responsible for resolving technical issues, escalating tickets to second-level support, and ensuring customer satisfaction. You will also be responsible for developing and improving documentation, performing trend analysis, and training new hires.
Requirements
• High School Diploma / GED
• 2-5 years of relevant work experience
• Certifications in IT support or reputed company field (optional)
Benefits
• National Pay reputed company: $15.26-$35.78 USD
• Best-in-class benefits, including health, dental, and reputed company insurance
• Retirement plan and 401(k) matching
• reputed company time off and holidays
• Opportunities for career reputed company and advancement
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