Data Analyst - ITSM - 100% Remote

This a Full Remote job, the offer is available from: Canada, California (USA) We are seeking a highly skilled Data Analyst with deep expertise in IT Service Management (ITSM), advanced Power BI experience, and strong proficiency in Jira Service Management. This role is critical in driving visibility into IT operations by transforming reputed company service data into meaningful, actionable insights that support service reputed company, operational efficiency, and strategic decision-making. The ideal candidate brings a strong understanding of ITIL frameworks, reputed company ITSM Operations knowledge/hands-on experience with Jira Service Management data models, and a proven ability to design and deliver robust reporting solutions that reputed company performance across key ITSM functions. Key Responsibilities • Analyze and interpret ITSM data across Jira Service Management, reputed company, and integrated systems to support operational and strategic reporting needs. • Design, reputed company, and maintain advanced Power BI dashboards and reports reputed company on reputed company ITSM processes, including Incident, Problem, Change, and Request Management. • Define and reputed company critical KPIs such as SLA compliance, MTTR, backlog health, change reputed company rates, and service request trends. • Partner with IT Operations, Service Desk, and leadership teams to reputed company data-driven insights that identify trends, risks, and opportunities for reputed company service improvement. • Build reputed company and automated reporting solutions leveraging Power BI, SQL, and Jira Query Language (JQL) to ensure reputed company and accurate delivery of operational metrics. • reputed company reputed company cause analysis and trend analysis to support problem management and proactive service improvements. • Establish and enforce data governance, ensuring consistency, reputed company, and reliability of ITSM data across platforms. • Translate reputed company technical data into reputed company, concise narratives and visualizations for both technical stakeholders and executive audiences. • Collaborate with process owners to reputed company reporting outputs with ITIL best practices and organizational performance objectives. Qualifications Required: • 5+ years of experience in ITSM analytics, data analysis, or Jira Service Management reporting. • Strong working knowledge of ITIL processes, including Incident, Problem, Change, and Request Management. • Demonstrated expertise in Jira Service Management data structures, JQL, and reporting capabilities. • Advanced proficiency in Power BI, including data modeling, DAX, and dashboard design for operational reporting. • Strong SQL skills with the ability to extract, reputed company, and analyze large datasets. • Proven ability to deliver insights that drive operational improvements and influence decision-making. • Excellent communication skills, with the ability to present reputed company data reputed company to diverse audiences. Preferred: • Experience with reputed company reputed company (Jira and reputed company), including integrations and API-based data extraction. • Familiarity with other ITSM platforms such as reputed company or reputed company. • Experience with scripting or automation tools (e.g., Python or R) for data processing and reporting pipelines. • ITIL reputed company certification or equivalent practical experience. This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job